Solution Architect - DACH

2 months, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Insider

Insider

Insider offers an AI-powered customer engagement platform designed for marketing teams, integrating customer data platforms, personalization, and journey orchestration to enhance customer interactions across various channels.

Internet Software & Services
Founded 2012

Description

  • Proactively engage customer technical decision-makers and influencers to support digital transformation initiatives.
  • Run data workshops to define implementation plans aligned with customer goals and technical environments.
  • Drive pilots and proofs of concept from testing into productive deployments.
  • Troubleshoot technical issues during implementation and ongoing campaign deployment.
  • Identify, escalate, and help resolve technical blockers to accelerate architecture implementations.
  • Collaborate with product and support teams, including engineering, to remove blockers.
  • Advise customers on best practices to support strategy, growth, and adoption of Insider One solutions.

Requirements

  • Bachelor's degree in Computer Science or a related field.
  • Minimum 5 years of experience in consultative or complex technical deployment, architecture, design, implementation, or support of highly distributed applications.
  • Proven ability to build deep technical relationships with senior IT executives in large or highly strategic accounts.
  • Strong verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams.
  • Extensive technical experience with cloud and hybrid infrastructures, architecture design, migrations, and technology management.
  • Working knowledge of JavaScript, jQuery, HTML, CSS, REST, XML, or database technologies.
  • Strong product command and technical domain knowledge in SaaS, Marketing, Mobile Applications, APIs, or Programming.
  • Strong communication skills in English and German.

Benefits

  • Access to internal trainings in AI fundamentals, coding, foreign languages, and personal development.
  • Access to learning resources such as Spotify, LinkedIn Learning, Blinkist, and MasterClass.
  • Eligibility-based ESOP to become a shareowner.
  • Referral bonuses.
  • Opportunities to volunteer and participate in social impact projects.
  • Global retreats and team-building activities throughout the year.

Interested in this position?

Apply directly on the company website

Apply Now

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