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RVP-Customer Success (Story Health)

4 hours, 18 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Innovaccer

Innovaccer

Innovaccer is a top data platform for value-based care, providing unified patient data solutions to revolutionize healthcare outcomes worldwide.

IT Services
1K-5K
Founded 2014
$379M raised
View All Jobs 19

Description

  • Oversee customer implementations, partner implementations, and new integrations.
  • Lead business operations initiatives, including launching the virtual practice and supporting medical service delivery models.
  • Develop and refine revenue cycle management and home services solutions.
  • Work with technology, RCM, and integration processes to support custom partner solutions.
  • Drive product adoption and patient enrollment across client organizations.
  • Maintain strong client engagement, satisfaction, loyalty, and referenceability.
  • Manage client issues and escalations and coordinate resolution with cross-functional teams.
  • Own renewals and support sales on upsell and expansion opportunities.
  • Improve implementation and customer success processes, including trackers, presentations, and KPIs.
  • Provide field feedback to inform product direction and contribute where needed in an early-stage startup environment.

Requirements

  • 7-10+ years of experience in healthtech managing executive relationships with healthcare organizations.
  • Payer and hospital client experience preferred.
  • Strong written and verbal English communication and interpersonal skills.
  • Analytical problem-solving skills.
  • Strong customer service skills with the ability to identify problems and formulate solutions.
  • Ability to manage multiple tasks in a dynamic, fast-paced, changing environment.
  • Passion for using technology to improve healthcare.
  • Ability to quickly learn and use new software and tools.
  • Proven adaptability in a high-volume role with the ability to meet deadlines and metrics.

Benefits

  • 22 days of fixed paid time off per year, plus company holidays.
  • Best-in-class parental leave.
  • Monetary incentives and company-wide recognition for performance.
  • Medical, dental, and vision insurance.
  • 100% company-paid short- and long-term disability insurance.
  • 100% company-paid basic life insurance.
  • Optional discounted legal aid and pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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