Enterprise Customer Success Manager - Public Sector

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Serve as the long-term partner for enterprise customers after implementation and help them customize Samsara for their needs.
  • Work directly with public sector customers, including cities, states, school districts, and universities, to improve operational outcomes.
  • Develop joint success plans with customers, including objectives, metrics, timelines, and actions to remove barriers to value realization.
  • Lead executive business reviews with customer decision makers and Samsara leadership to assess progress and align on future goals.
  • Run workshops to understand customers’ current operations and recommend workflow changes that increase product adoption and value.
  • Communicate the capabilities of the Samsara platform to a wide range of industries and stakeholders.
  • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product to support customer success.
  • Mentor members of the broader Customer Success and Support teams.
  • Model Samsara’s cultural principles while helping the team scale globally.

Requirements

  • 3+ years of experience in a senior Customer Success, account management, or strategic consulting role.
  • Enterprise SaaS experience preferred.
  • Experience supporting or working with technical products.
  • Strong priority management and high emotional intelligence.
  • Solutions-oriented with strong problem-solving skills.
  • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day users.
  • Ability to work in a fast-paced, change-heavy environment and take initiative.
  • Diplomacy, tact, and poise under pressure when handling customer issues.
  • Bachelor’s degree from a 4-year institution.
  • Experience serving and supporting large-scale solutions for Public Sector organizations is preferred.
  • Strong bias for action, ability to think big, and insistence on high standards is preferred.

Benefits

  • Annual base salary of $88,979.55 to $119,636.36 USD.
  • Above-market total compensation with performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.

Interested in this position?

Apply directly on the company website

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