Customer Success Analyst

1 day, 10 hours ago
Full-time
Junior
Data Science and Analytics
Influ2

Influ2

Influ2 is a person-based marketing platform revolutionizing B2B marketing by targeting decision makers and boosting conversion rates for global enterprises.

Professional Services
51-250
Founded 2017
$3M raised

Description

  • Understand customer strategy and evaluate how it aligns with the product offering.
  • Measure and analyze ROI and other key metrics against customer strategy.
  • Create data-driven narratives, insights, and recommendations to improve performance.
  • Review account health scores, identify risks, and suggest mitigation actions.
  • Design and deliver quarterly business review decks and customer-facing analytical presentations.
  • Deliver targeted reports and analysis for internal and customer stakeholders.
  • Partner closely with Customer Success Managers and cross-functional teams across time zones.
  • Use data analysis to support coordinated customer success efforts and strategic decision-making.

Requirements

  • 2+ years of experience in a related analytical role.
  • Advanced knowledge of Excel or Google Sheets.
  • Basic understanding of SQL for querying, validating, and analyzing data.
  • Understanding of common BI tools and reporting concepts; Looker or Data Studio experience is a plus.
  • Prior experience with CRM tools such as Salesforce or HubSpot is a plus.
  • Experience with or interest in automating client-facing analytical presentations using Python, Google Apps Script, or similar tools.
  • Upper-Intermediate English is essential.
  • Strong project and time management skills for handling multiple concurrent projects.
  • Strong communication skills for working with stakeholders and cross-functional teams.
  • High attention to detail and technical acumen for analysis and troubleshooting.

Benefits

  • Remote work flexibility with no fixed working hours.
  • Unlimited vacation policy.
  • Generous parental leave and structured PTO/leave policies.
  • Comprehensive medical coverage.
  • Flat organizational structure.
  • Opportunity to join a cash-positive company with recent Series A funding and 50% growth.

Interested in this position?

Apply directly on the company website

Apply Now

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