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Resourcing Lead (D365)

10 hours, 21 minutes ago
United Kingdom
Full-time
Lead
Operations Manager
Operations
Azure Microsoft Dynamics 365
Apply Now
Infinity Group

Infinity Group

Infinity Group is a leading Microsoft Partner and MSP based in London, offering award-winning IT Support, Telecoms Services, and Microsoft Dynamics 365 Development. With over 15 years of experience and exceptional customer service, they provide fast re...

Internet Software & Services
51-200
Founded 2001
View All Jobs 5

Description

  • Own the day-to-day resourcing process across Professional Services and Managed Services.
  • Match delivery demand with available capacity and make resourcing decisions within agreed parameters.
  • Assess resource requests for the required capability, timing, duration and allocation, and recommend practical alternatives.
  • Maintain forward visibility of demand, availability, utilisation and chargeability.
  • Identify capacity gaps, under-utilisation and delivery pressures early.
  • Manage resource bookings in Dynamics 365 Project Operations and maintain accurate schedule-board data.
  • Resolve booking conflicts, incorrect profiles, duplicate bookings, and hard-versus-soft booking issues.
  • Partner with Project Managers, Service Delivery Managers, Sales and practice leads to resolve resource issues.
  • Support Managed Services escalations and 90-day hypercare requirements while balancing wider delivery needs.
  • Improve resourcing data, processes and decision-making through planning discussions and clear recommendations.

Requirements

  • Experience managing resource planning and allocation across professional and/or managed services environments.
  • Ability to assess competing priorities and make sound operational resourcing recommendations.
  • Understanding of the impact of resourcing decisions on delivery, customers, revenue, utilisation and team performance.
  • Experience maintaining demand, capacity, availability, utilisation and chargeability forecasts.
  • Experience using Dynamics 365 Project Operations for resource booking and schedule management.
  • Ability to resolve booking conflicts, duplicate or inaccurate bookings, and allocation issues.
  • Strong problem-solving skills with the ability to weigh customer, commercial and operational trade-offs.
  • Ability to work independently, recognise when escalation is needed, and remain organised amid changing priorities.
  • Clear communication skills and the ability to build trust with cross-functional stakeholders.
  • Strong attention to detail alongside a focus on wider delivery and commercial outcomes.

Benefits

  • Unlimited annual leave.
  • Private healthcare and life assurance.
  • Company shares.
  • Electric car scheme.
  • Flexible remote working with access to Tunbridge Wells and Paddington offices.
  • Company and team social events, including the annual Illuminate Awards.
  • Fully funded training and continuous learning opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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