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Regional Director of Operations

10 hours, 13 minutes ago
United States
Full-time
Executive
Operations Manager
Operations
Apply Now
Insomnia Cookies

Insomnia Cookies

Insomnia Cookies is a rapidly expanding late-night bakery concept founded in 2003, specializing in delivering warm, delicious cookies, brownies, cookie cakes, ice cream, and cold milk to individuals and companies daily until 3 AM. With over 200 locatio...

Food Products
1001-5000
Founded 2003
$3M raised
View All Jobs 2

Description

  • Own sales, profitability, labor, COGS, operating income, EBITDA, guest experience, and operational results across 70+ bakeries.
  • Use P&Ls, performance data, guest insights, and field observations to identify growth opportunities, risks, and root causes of underperformance.
  • Set regional priorities and translate company goals into actionable plans for District Managers and their teams.
  • Lead, coach, and develop District Managers, Area Managers, and succession pipelines across the region.
  • Improve sales, productivity, cost management, and profitability while protecting the guest and employee experience.
  • Set and maintain standards for product quality, food safety, cleanliness, service speed, hospitality, and brand execution.
  • Conduct bakery and market visits to observe operations, coach leaders, engage guests and employees, and resolve operational issues.
  • Turn company strategy, innovation, new products, technology, and bakery openings into consistent field execution.
  • Partner with Marketing, Finance, Digital, Supply Chain, People, Development, and other teams to deliver company initiatives and represent field needs.

Requirements

  • 10+ years of progressive multi-unit restaurant, retail, or hospitality operations experience.
  • 5+ years leading multi-unit field leaders, such as Regional Directors, District Managers, or equivalent roles.
  • Experience with restaurant/QSR or high-volume food service environments (strongly preferred).
  • Proven success leading a geographically dispersed, multi-market business with full P&L accountability; oversight of 50+ locations is strongly preferred.
  • Strong financial acumen in sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management.
  • Experience operating in a small- to mid-sized, high-growth company and navigating ambiguity, change, and hands-on problem solving.
  • Demonstrated ability to develop leaders, build high-performing teams, strengthen succession pipelines, and promote internal talent.
  • Ability to use operational and financial data to diagnose performance issues and turn insights into action.
  • Strong communication, relationship-building, and influencing skills with field teams, senior leaders, and cross-functional partners.
  • Bachelor’s degree preferred; equivalent relevant leadership experience considered.
  • Ability to travel approximately 50–70%, including regular overnight travel, and work a flexible schedule including evenings, late nights, weekends, and holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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