Regional Director of Operations

1 month, 2 weeks ago
Full-time
Executive
Operations
Insomnia Cookies

Insomnia Cookies

Insomnia Cookies is a rapidly expanding late-night bakery concept founded in 2003, specializing in delivering warm, delicious cookies, brownies, cookie cakes, ice cream, and cold milk to individuals and companies daily until 3 AM. With over 200 locatio...

Food Products
1K-5K
Founded 2003
$3M raised

Description

  • Own the regional business plan and deliver sales, profitability, labor, COGS, operating income, EBITDA, guest experience, and operational targets.
  • Use P&Ls, performance data, guest insights, and field observations to identify opportunities, risks, and root causes of underperformance.
  • Set regional priorities and translate company goals into actionable plans for District Managers and their teams.
  • Lead, coach, and develop District Managers and Area Managers while building accountability and succession pipelines.
  • Maintain operational excellence across product quality, food safety, cleanliness, service speed, hospitality, and brand standards.
  • Visit bakeries and markets regularly to observe operations, coach leaders, engage with guests and employees, and improve performance.
  • Step into bakery operations when needed to stabilize performance, solve immediate problems, and build team capability.
  • Translate company strategy, innovation, products, programs, technology, and new bakery initiatives into consistent field execution.
  • Partner with Marketing, Finance, Digital, Supply Chain, People, Development, and other cross-functional teams.
  • Represent field needs in company decisions and remove barriers that hinder operational performance and leadership development.

Requirements

  • 10+ years of progressive multi-unit restaurant, retail, or hospitality operations experience.
  • 5+ years leading multi-unit field leaders, such as Regional or District Managers; restaurant, QSR, or high-volume food service experience strongly preferred.
  • Experience leading a geographically dispersed business with full P&L accountability across multiple markets; oversight of 50+ locations preferred.
  • Experience working in small- to mid-sized, high-growth companies with comfort operating through ambiguity and change.
  • Strong financial acumen across sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management.
  • Proven ability to lead leaders, build high-performing teams, develop talent, and strengthen succession pipelines.
  • Data-driven operating ability, including diagnosing performance, identifying root causes, and converting insights into action.
  • Strong communication, relationship-building, influencing, and cross-functional collaboration skills.
  • Bachelor’s degree preferred; equivalent relevant leadership experience considered.
  • Ability to travel approximately 50–70%, including regular overnight travel, and work evenings, late nights, weekends, and holidays as needed.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director, Preconstruction

Nscale 501-1000 information technology & services

Nscale is hiring a Director, Preconstruction to lead North American preconstruction for hyperscale and mission-critical data center projects, overseeing cost, schedule, risk, constructability, and capital-planning decisions.

3 hours, 9 minutes ago

Client Operations Lead - Direct Hire

Anavah Talent 51-200 Staffing and Recruiting

Anavah Talent is hiring a remote Client Operations Lead to manage client relationships, recruitment delivery, and operational processes for U.S.-based companies building international remote teams.

HubSpot Monday.com Salesforce
3 hours, 40 minutes ago

Director of Supply & Demand

LawnStarter 11-50 Professional Services

LawnStarter is hiring a Marketplace Dynamics leader to own pricing, Pro incentives, supply planning, and marketplace performance across its lawn-care services in hundreds of markets, with the goal of improving service completion, customer retention, and profitability.

3 hours, 54 minutes ago

Operating Partner

Cache Ventures 11-50 Internet Software & Services

Cache is seeking experienced operating leaders to become incoming CEOs, COOs, VPs, GMs, or Presidents of acquired software and service businesses, with responsibility for improving operations, driving profitable growth, and creating shareholder value.

3 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers