[쿠팡] 가격 검수 심야 운영 관리자 (경력 3년 이상)

13 hours, 6 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
Coupang

Coupang

Coupang is a leading e-commerce company disrupting the industry with innovative services and a customer-centric approach.

Internet Software & Services
1001-5000
Founded 2010

Description

  • Monitor and respond to real-time pricing anomaly alerts during the night shift.
  • Analyze pricing irregularities and take actions to restore correct prices.
  • Manage operator attendance, review work quality, and handle escalated issues.
  • Verify product and competitor pricing information.
  • Process alerts according to SOPs and maintain operational quality.
  • Assess the impact of pricing errors and escalate issues to relevant teams.
  • Meet alert-processing SLAs and improve operational efficiency.
  • Identify process improvements and insights to prevent pricing losses.
  • Analyze operational data and monitor quality metrics.

Requirements

  • Experience in operations, monitoring, quality control, customer support, or e-commerce.
  • Ability to analyze problems and identify root causes using data and facts.
  • High accuracy and ability to perform detailed, repetitive work.
  • Ability to prioritize and make quick decisions in varied situations.
  • Strong communication skills and ability to collaborate with multiple stakeholders.
  • Availability to work a five-day weekly night shift from 00:00 to 09:00.
  • Proficiency with Microsoft Excel and operational systems.
  • Experience in e-commerce, pricing, marketplaces, catalog operations, or related fields (preferred).
  • Experience in pricing monitoring, risk management, QC/QA, data analysis, or report writing (preferred).
  • Experience detecting anomalies in large datasets, working in SLA-based or 24/7 operations, or managing urgent escalations (preferred).

Benefits

  • Fully remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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