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Senior Partner Operations Manager

10 hours, 15 minutes ago
United States
Full-time
Senior
Operations Manager
Customer and Technical Support
Apply Now
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
501-1000
Founded 2015
$324M raised
View All Jobs 13

Description

  • Own operational execution for an assigned partner portfolio, including configuration, file feeds, billing, integrations, and reporting.
  • Lead implementations and ongoing operational work for new and existing partners.
  • Coordinate internal teams to keep partner commitments and deliverables on track.
  • Manage partner escalations through resolution and engage relevant teams as needed.
  • Prepare and deliver account and partner business reviews.
  • Serve as the day-to-day operational contact for partner and partner-customer stakeholders.
  • Collaborate with Partner Sales, Client and Data Operations, Product, and Customer Success to identify and mitigate partnership risks early.

Requirements

  • Experience owning complex operational workflows for external partners or clients, such as billing, integrations, data, or file feeds.
  • Experience managing an external-facing client, partner, or vendor relationship on an ongoing basis.
  • Ability to operate effectively amid ambiguity and across multiple internal and external stakeholders.
  • Strong analytical and critical-thinking skills, with clear and concise communication.
  • High initiative and sound judgment to identify priorities and act independently.
  • Track record of building trust with external partners or customers.
  • Demonstrated daily use of AI to improve personal productivity; higher AI fluency may be expected based on role seniority.
  • Experience in health plans, digital health, or the partner/benefits ecosystem (preferred).
  • Familiarity with partner or channel operations, including implementation, contracting handoffs, or ongoing account management (preferred).
  • Experience with billing, data integration, or technical operations in a client- or partner-facing role (preferred).

Benefits

  • Total compensation range of $115,224–$181,067 USD, including base pay, variable compensation, and potential equity.
  • Private company stock options where applicable.
  • Additional benefits beyond total compensation.
  • Country-specific benefits may be available and detailed separately.

Interested in this position?

Apply directly on the company website

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