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Field Service Technician II

3 weeks, 4 days ago
United States
Full-time
Junior
Technical Support Engineer
IoT and Embedded Systems
Apply Now
Industrial Electric Mfg.

Industrial Electric Mfg.

Industrial Electric Mfg. specializes in designing and manufacturing custom power distribution systems, leveraging over 75 years of experience to provide flexible and scalable solutions tailored to meet diverse technical requirements in the electrical d...

Electrical Equipment
251-1K
Founded 1955
View All Jobs 17

Description

  • Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
  • Install and modify electrical and mechanical components and subassemblies such as panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
  • Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
  • Troubleshoot electrical circuits, control wiring, and networking equipment.
  • Attend project meetings and coordinate with contractors, clients, Project Managers, and internal IEM teams.
  • Coordinate with Project Managers, manufacturing facilities, engineering, and other internal support teams to resolve product, commissioning, or customer-reported field issues.
  • Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
  • Assist with training, mentoring, shadowing, and on-the-job support for Level I technicians as needed.
  • Perform other duties as assigned by management.

Requirements

  • Associate degree, vocational training, military experience, or equivalent experience in power distribution systems is preferred.
  • 1+ years of experience supporting switchgear start-up and commissioning is required.
  • 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience is preferred.
  • Working knowledge of electrical, mechanical, and power distribution systems is required.
  • Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
  • Ability to safely use hand tools, power tools, and electrical testing equipment.
  • Strong diagnostic, problem-solving, and troubleshooting skills are required.
  • Good verbal and written communication skills for interacting with customers, contractors, Project Managers, and internal teams.
  • Ability to work independently with minimal supervision and escalate issues appropriately when needed.
  • Strong organizational skills and the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
  • Ability to assist with training, mentoring, or shadowing Level I technicians as needed.
  • Ability to bend, lift, and carry equipment and materials up to 50 lbs.
  • Occasional travel up to 75% may be required to IEM regional field offices and vendor sites.

Benefits

  • Comprehensive and competitive benefits package.
  • Support for employees’ well-being, growth, and long-term success.
  • Opportunity to contribute to complex, high-impact projects in a growing field environment.
  • Climate-controlled office and warehouse environments, with customer site work as needed.
  • Opportunity to work on ambitious projects with a collaborative team.

Interested in this position?

Apply directly on the company website

Apply Now

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