Referral Support Advocate

4 days, 6 hours ago
Contract
Junior
Customer and Technical Support
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised

Description

  • Complete all assigned Concierge Referrals tasks, including understanding members’ preferences and identifying high-quality providers.
  • Work with the scheduling team to book appointments on members’ behalf and support them throughout their care journey.
  • Balance speed and quality targets while meeting or exceeding service level agreements.
  • Gather accurate provider-office information such as availability, insurance contracts, conditions treated, and new patient status.
  • Work in a fast-paced environment that changes quickly and manage responsibilities with strong judgment and communication.
  • Collaborate with Member Care Advocates, Records Specialists, Clinical, Quality, Training, and other Care Team members.
  • Assist members in collecting medical records and forwarding them to new providers.
  • Contribute actively in team meetings and share ideas for continuous improvement.
  • Discuss additional member benefits and connect members with the appropriate departments.
  • Develop an organized system for managing active cases and dashboards.

Requirements

  • Great verbal communication skills to explain services, verify office availability, and determine scheduling requirements.
  • Great written communication skills for concise and informative team communication.
  • Confidence in asking questions and raising issues when help is needed.
  • Strong attention to detail and commitment to accurate data collection and data entry.
  • Ability to adapt to process changes in fast-paced and ambiguous environments.
  • Comfort performing internet searches and researching provider information.
  • Ability to troubleshoot basic technical issues.
  • Proficiency with common office software such as Google Apps and CRM systems.
  • Strong organizational skills.
  • Sense of humor and ability to work collaboratively in a fun, team-oriented environment.

Benefits

  • Hourly pay of $20.72 per hour.
  • Full-time, contract position.
  • Pay structured by work location, skills, experience, and internal equity.
  • Geographic pay bands for Zones A–C across standard U.S. labor markets.
  • Equal Opportunity Employer consideration for qualified applicants, including fair chance hiring compliance.

Interested in this position?

Apply directly on the company website

Apply Now

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