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Medical Records Advocate

5 hours, 1 minute ago
Anywhere
Contract
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1001-5000
$106M raised
View All Jobs

Description

  • Obtain medical records from provider offices, hospitals, laboratories, copy services, and other external partners.
  • Track, organize, review, and prepare incoming records, including trimming, bookmarking, and indexing them for clinical review.
  • Identify missing documentation, records, and imaging, and persistently resolve barriers to collection.
  • Collaborate with clinicians and cross-functional teams to determine record needs and advance cases.
  • Provide members with timely status updates throughout the records-collection process.
  • Maintain detailed case notes documenting outreach, actions, status, and next steps.
  • Use independent judgment to manage cases, escalate issues, and help resolve complex records-related problems.
  • Manage a fast-paced queue of cases, including specialty, continuity-of-care, and other high-priority requests.
  • Validate intake requirements such as signed releases and follow privacy, release, and secure-handling workflows.
  • Identify process improvements that enhance member experience, efficiency, and quality.

Requirements

  • Excellent attention to detail and strong organizational skills.
  • Ability to take meticulous notes and maintain clear documentation.
  • Ability to make independent decisions with minimal supervision.
  • Ability to influence stakeholders without direct authority.
  • Strong, professional phone communication skills.
  • Ability to manage competing priorities while maintaining accuracy and timeliness.
  • Ability to troubleshoot basic technical issues.
  • Comfort with Mac computers, Google Apps, Adobe Pro, and client relationship management systems (preferred).
  • Experience with medical records, records collection, or business-to-business collections (preferred).
  • Ability to remain seated for extended periods and operate standard computer and office equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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