Customer Service Representative

4 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
APCO Holdings

APCO Holdings

APCO Holdings is a leading provider and administrator of automotive F&I products, like vehicle service contracts, GAP and more. Our family of brands is committed to partner success. Since 1984, APCO has developed deep expertise as a leading provider an...

Insurance
201-500
Founded 1984

Description

  • Handle a high volume of inbound calls while maintaining service levels.
  • Answer questions about coverage, contracts, and claims for customers, dealers, and repair facilities.
  • Resolve customer issues or route inquiries to the appropriate department.
  • Maintain accurate, consistent documentation in company systems.
  • Communicate with stakeholders to support a smooth claims experience.
  • Monitor call queues and maintain agent availability using company systems.
  • Anticipate customer needs and provide professional, empathetic solutions.

Requirements

  • High school diploma or equivalent.
  • Previous customer service experience; call center experience preferred.
  • Ability to navigate multiple computer systems and maintain accurate documentation.
  • Strong verbal and written communication skills.
  • Ability to remain calm, patient, and professional in a fast-paced, high-volume environment.
  • Strong organizational, problem-solving, and follow-through skills.
  • Willingness to learn new systems, accept feedback, and adapt to change.

Benefits

  • Competitive hourly pay.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match.
  • Paid time off and company holidays.
  • Career growth and internal advancement opportunities.
  • Collaborative and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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