Customer Service Representative

1 month, 3 weeks ago
Full-time
Entry Level
Customer and Technical Support
APCO Holdings

APCO Holdings

APCO Holdings is a leading provider and administrator of automotive F&I products, like vehicle service contracts, GAP and more. Our family of brands is committed to partner success. Since 1984, APCO has developed deep expertise as a leading provider an...

Insurance
251-1K
Founded 1984

Description

  • Handle a high volume of inbound calls while maintaining strong service levels.
  • Answer questions about coverage, contracts, and claims for customers, dealers, and repair facilities.
  • Resolve customer issues or route inquiries to the appropriate department when needed.
  • Maintain accurate and consistent documentation in company systems.
  • Communicate with key stakeholders to support a smooth and positive claims experience.
  • Monitor call queues and maintain agent availability through proper system usage.
  • Anticipate customer needs and deliver solutions with professionalism and empathy.
  • Take ownership of issues and follow through until they are resolved.

Requirements

  • High school diploma or equivalent.
  • Previous customer service experience, with call center experience preferred.
  • Ability to navigate computer systems and maintain accurate documentation.
  • Strong verbal and written communication skills.
  • Ability to handle a high volume of calls in a fast-paced environment.
  • Strong organizational and detail-oriented skills.
  • Patient, professional, and solution-oriented approach to customer interactions.
  • Adaptable mindset with openness to feedback and continuous improvement.

Benefits

  • Competitive hourly pay.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) with company match.
  • Paid time off and company holidays.
  • Opportunities for career growth and internal advancement.
  • Collaborative and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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