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Email Coordinator

5 hours, 2 minutes ago
Philippines, South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
Notion
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
View All Jobs 6

Description

  • Gather guest trip details, preferences, special requests, ETAs, and last-minute needs via email.
  • Communicate guest details and requests to hotels and suppliers before arrival, ensuring all information is addressed.
  • Manage VIP1 and VIP2 pre-arrival communications, including arrival confirmations, hotel briefings, and follow-ups.
  • Verify booked rates through hotel websites, booking engines, or direct hotel contact, and document discrepancies.
  • Triage, prioritize, label, and systematically manage a high-volume shared inbox, resolving or acknowledging all items by shift end.
  • Contact hotels and vendors to confirm bookings, communicate special requests, and follow up on outstanding items.
  • Escalate unresponsive supplier communications to phone calls when necessary.
  • Update Notion handovers, task notes, and SOPs with open items, completed actions, and information for the next coordinator.

Requirements

  • Genuine interest in travel and desire to grow in the luxury travel and concierge industry.
  • Warm, polished, personalized written communication skills.
  • Strong attention to detail and ability to identify issues before they affect guests.
  • Ability to triage, prioritize, and manage a high-volume email inbox independently.
  • Proactive problem-solving approach and willingness to communicate early when blocked or behind.
  • Comfort working in evolving, ambiguous workflows without close supervision.
  • Full availability for a 9-hour shift, including a 1-hour unpaid break and 8 productive hours.
  • Availability to work at least one weekend day and a daytime or evening shift, to be confirmed at offer stage.
  • Exclusive commitment to the role, with no concurrent employment.
  • Willingness to learn Google Workspace, Hiver, Notion, Claude, 1Password, and Cion; prior platform experience is not required.

Benefits

  • 100% remote work arrangement.
  • Full onboarding and training support.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • Entry into a $500 monthly raffle.
  • No activity tracker.

Interested in this position?

Apply directly on the company website

Apply Now

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