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Email Coordinator

1 hour, 32 minutes ago
Philippines
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
View All Jobs 108

Description

  • Respond promptly and professionally to a high volume of incoming emails each day.
  • Draft clear, accurate, and error-free responses that directly address customer needs.
  • Maintain a consistent, helpful, and professional brand voice across all communications.
  • Track, categorize, and organize incoming requests so no messages are missed.
  • Partner with internal team members to escalate complex issues and follow up on unresolved inquiries.
  • Work within established guidelines and standard operating procedures to handle emails consistently.
  • Support operations by maintaining organized workflows and reliable queue management.

Requirements

  • Exceptional attention to detail with flawless spelling, grammar, and message context.
  • Strong written communication skills with the ability to convey empathy and clarity in a professional yet friendly tone.
  • Strong organizational skills to manage high-volume queues calmly and systematically.
  • Reliability and consistency in executing processes correctly the first time.
  • Comfort working independently during night or weekend hours.
  • Willingness to work at least one weekend day.
  • Ability to start at 5:00 PM or 6:00 PM PST and work a 9-hour shift including a 1-hour unpaid break.
  • Reliable, high-speed internet connection.
  • A quiet, distraction-free remote workspace.
  • Comfort following established guidelines and SOPs while working autonomously.

Benefits

  • $1,000 - $1,200 per month compensation.
  • Fully remote work from home.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • $500 entry monthly raffle.
  • Structured environment with clear guidelines and supportive virtual team culture.
  • Growth opportunities with potential upward mobility within support and operations teams.

Interested in this position?

Apply directly on the company website

Apply Now

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