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Group Health Customer Service Representative

1 hour, 14 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
201-500
Founded 2008
View All Jobs 2

Description

  • Intake new cases, verify referral details, and enter case information into AccessDS.
  • Contact clients to obtain missing information needed to process claims.
  • Organize medical documents and create document listings according to client-specific handling requirements.
  • Monitor, process, and track cases to ensure deadlines are met.
  • Assign and schedule cases with appropriate physicians based on location, availability, jurisdictional guidelines, and client requirements.
  • Verify that assigned physicians have no conflicts of interest.
  • Provide clients with frequent status updates on cases in progress.
  • Resolve referral-information questions and ensure reviewers and clients receive required documentation.

Requirements

  • At least 1 year of administrative or clerical experience in a business-office environment.
  • Ability to communicate extensively with clients and physician offices by phone and email.
  • Strong written and verbal communication skills, including confidence speaking with clients, claimants, and physicians.
  • Excellent computer skills; familiarity with Apple operating systems, Google Chrome, and Gmail is preferred.
  • Ability to maintain accuracy and attention to detail in a fast-paced environment.
  • Ability to manage multiple tasks and shifting priorities.
  • Strong organizational skills.
  • Experience in a healthcare, medical-office, or insurance-claims environment is preferred.
  • Associate’s degree is preferred.
  • Reliable, uninterrupted self-provided internet service for remote work.

Benefits

  • Base compensation based on experience, education, and skills, plus performance bonuses.
  • Medical, dental, and vision coverage for employees and families.
  • 401(k) plan with company match.
  • Generous paid time off.
  • Company-paid basic life insurance and short- and long-term disability coverage.
  • Voluntary life, hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
  • Apple equipment and a media stipend for the remote workspace.

Interested in this position?

Apply directly on the company website

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