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Regional Service Specialist - Branch

1 month, 2 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
InCharge Energy

InCharge Energy

InCharge Energy is a leader in commercial EV fleet charging, providing fully integrated, scalable solutions for electrifying fleets in various industries such as freight delivery, ride share, work fleet, and aviation. They offer end-to-end turnkey solu...

Electric Utilities
51-250
Founded 2018
View All Jobs 3

Description

  • Coordinate regional technician schedules and prioritize dispatches based on urgency, skill set, and location.
  • Work with dispatch and support teams to resolve repairs and work orders.
  • Ensure maintenance, repair, commissioning, and related services are delivered on time and within scope.
  • Organize and track work orders, customer requests, revenues, and expenses for completed services.
  • Verify technicians have the required work scope, parts, tools, and customer contact information before assignments.
  • Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams.
  • Oversee communication and workflow across assigned regional teams.
  • Participate in troubleshooting system errors and dispatch the appropriate personnel.
  • Issue purchase orders and approve invoices in coordination with the accounting team.
  • Manage external ticketing systems and coordination with third-party vendors.
  • Ensure ongoing client satisfaction through consistent communication and follow-up.
  • Assist with onboarding and mentoring new service team members.
  • Attend meetings and training sessions to stay current on systems and processes.
  • Respond promptly to phone calls and email inquiries.
  • Perform additional duties as assigned.

Requirements

  • 2+ years of dispatching or service coordination experience.
  • Ability to work extended hours during peak times.
  • Strong organizational and multitasking abilities with exceptional attention to detail.
  • Demonstrated customer service mindset and problem-solving approach.
  • Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite, particularly Outlook.
  • Experience in the electrical or EV charging industry is a plus.
  • Must be available to work 7:00am-3:30pm EST.

Benefits

  • US salary range of $65,000-$70,000.
  • Competitive compensation and benefits package.
  • 401(k) matching contribution.
  • Health, dental, and vision insurance.
  • Cell phone reimbursement for most positions.
  • Generous vacation and paid sick leave.
  • Office meals and snacks.
  • Team building events and activities throughout the year.

Interested in this position?

Apply directly on the company website

Apply Now

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