Customer Support Specialist

16 minutes ago
Full-time
Junior
Customer and Technical Support
Asset Living

Asset Living

Asset Living specializes in third-party property management, focusing on multi-family, campus, and affordable housing, and is recognized for its commitment to excellence and tailored management solutions across the nation.

Real Estate
1K-5K
Founded 1986

Description

  • Respond to a high volume of customer inquiries and inbound calls.
  • Provide accurate information about services, policies, and procedures.
  • Troubleshoot customer issues and escalate unresolved cases to the appropriate department.
  • Maintain composure and professionalism in fast-paced, back-to-back customer interactions.
  • Identify trends in customer issues and report them to management or relevant departments.
  • Take and deliver messages or transfer calls when appropriate personnel is unavailable.
  • Answer questions about the organization and provide callers with addresses, directions, and other information.
  • Complete word processing, spreadsheet, database, and other administrative assignments as requested.
  • Compile, format, edit, and revise reports and presentations.
  • Book travel arrangements and complete expense-related tasks as needed.

Requirements

  • High school diploma or equivalent; bachelor’s degree preferred.
  • Proven experience in a customer support or customer service role, preferably in a high call volume environment.
  • Proven experience booking travel arrangements and completing expense reports.
  • Excellent verbal and written communication skills.
  • Ability to multitask, stay organized, and manage time effectively under pressure.
  • Patience and strong problem-solving abilities.
  • Comfort working in a structured environment with performance metrics.
  • Reliable internet/service connection to perform job duties.
  • Experience with Concur or similar travel and expense platforms preferred.
  • Bilingual or multilingual capabilities preferred.

Benefits

  • Remote work designation (#LI-Remote).
  • No travel required for the role.
  • Opportunity to join a recognized and growing real estate company.
  • Exposure to a structured, performance-driven environment.

Interested in this position?

Apply directly on the company website

Apply Now

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