Analyst, Customer & Product Support

15 minutes ago
Full-time
Junior
Product Management
AlphaSense

AlphaSense

AlphaSense develops an artificial intelligence-based search platform that enables investment and corporate professionals to quickly access and analyze extensive financial data and market insights from over 500 million documents, enhancing decision-maki...

Internet Software & Services
251-1K
Founded 2011
$770M raised

Description

  • Deliver prompt, high-quality customer support across email, live chat, and support calls.
  • Act as the first point of contact and advocate for customers globally.
  • Investigate, diagnose, troubleshoot, and resolve customer questions and issues.
  • Guide customers through product features and functionality to maximize their experience.
  • Escalate tickets to the appropriate teams and maintain ownership through resolution.
  • Collaborate with technical and non-technical stakeholders across global teams.
  • Continuously build product expertise and stay current on new features.
  • Identify content gaps and contribute to knowledge base articles, tutorials, and support documentation.
  • Assist with special projects as assigned.

Requirements

  • 1-2 years of experience in a client-facing product support role.
  • Strong customer-first mindset and ability to solve complex problems.
  • Excellent communication skills with the ability to explain complex issues simply.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Ability to build strong cross-functional working relationships.
  • Curious, proactive, and able to learn quickly and adapt.
  • Strong attention to detail and effective time management skills.
  • Ability to prioritize rigorously under pressure.
  • Interest in AI, technology, and software applications.
  • Experience in an entrepreneurial or collaborative team environment (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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