Technical Support Engineer

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
IBMC

IBMC

IBMC provides comprehensive support for businesses navigating the complexities of local regulations and processes in Indonesia, offering services in HR management, strategic refinement, and tax and accounting to facilitate business growth and success i...

Founded 2022

Description

  • Respond to and resolve complex technical inquiries, issues, and requests related to the company’s products and services.
  • Troubleshoot and resolve technical bottlenecks involving cloud infrastructure and web applications.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the support system.
  • Continuously deepen product knowledge across the evolving product suite and services.
  • Provide data-driven feedback to the internal engineering team to help improve products based on customer pain points.
  • Support international users during Pacific Standard Time (PST) hours.
  • Bridge the gap between technical solutions and global users through clear technical support.

Requirements

  • Minimum of 2 years of proven experience in IT or technical customer support roles.
  • Solid knowledge of Amazon Web Services (AWS), web development, programming logic, and computer networks.
  • Excellent English communication skills, both verbal and written.
  • Strong problem-solving ability and composure under pressure.
  • Must be willing to work according to Pacific Standard Time (PST) / Los Angeles time zone (GMT-8).
  • Programming or coding experience is highly preferred.
  • Experience supporting international clients is an advantage.
  • Ability to work fully remote from anywhere in Indonesia.

Benefits

  • Competitive compensation aligned with the technical nature of the role and shift requirements.
  • Fully remote work setup from anywhere in Indonesia.
  • Direct management and professional development support from IBMC.
  • Opportunity for global exposure with international stakeholders.
  • Work with cutting-edge SaaS technologies.
  • Health insurance coverage (BPJS or equivalent) and other standard company perks.

Interested in this position?

Apply directly on the company website

Apply Now

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