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Customer Support Representative (UK/US Shift - Remote)

3 weeks, 2 days ago
Indonesia
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
IBMC

IBMC

IBMC provides comprehensive support for businesses navigating the complexities of local regulations and processes in Indonesia, offering services in HR management, strategic refinement, and tax and accounting to facilitate business growth and success i...

Founded 2022
View All Jobs 35

Description

  • Manage and resolve high-priority customer inquiries across email, Slack, live chat, and helpdesk ticketing systems.
  • Coordinate time-sensitive dispatch updates with warehouses and couriers and adapt to last-minute shipment changes.
  • Safely handle sensitive customer data in line with strict data protection and privacy protocols.
  • Accurately log information across helpdesk platforms, order tracking software, and supply chain tools.
  • Maintain detailed issue records and track recurring client feedback patterns.
  • Collaborate with the shift lead to improve response efficiency and operational performance.

Requirements

  • 2–3 years of experience in international customer support, B2B ticketing, or logistics/supply chain operations.
  • Prior experience supporting UK/US enterprise clients is highly preferred.
  • Availability to work fixed schedules aligned with UK/US business hours and evening/night cutoffs in Indonesia.
  • Flawless written English with strong grammar, tone, and professional clarity.
  • Must pass background vetting and reference checks due to strict data-handling policies.
  • Ability to stay calm, organized, and analytical in a fast-paced, high-stress environment.
  • Strong attendance, punctuality, and time-management discipline to avoid coverage gaps during critical cutoff hours.
  • Tech-savvy and able to learn new helpdesk software and order systems quickly.
  • Interest in a stable, long-term role with room for career growth in global support.

Benefits

  • Competitive monthly basic salary package.
  • 100% work-from-home flexibility from anywhere in Indonesia.
  • Clear career progression to Senior Representative, Shift Lead, or Quality Assurance roles.
  • Collaborative, diverse, and modern international working culture.

Interested in this position?

Apply directly on the company website

Apply Now

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