Customer Success Specialist - SaaS

19 hours, 18 minutes ago
Full-time
Mid Level
Customer and Technical Support

Description

  • Respond to new trial signups within five minutes to drive immediate engagement.
  • Make 30+ daily outbound calls to trial users and inactive accounts.
  • Own the onboarding funnel by scheduling at least four training sessions and completing two or more live sessions daily.
  • Guide new users through platform setup within their first 72 hours.
  • Monitor account health and proactively intervene with at-risk users to prevent churn.
  • Log all customer interactions and account updates in HubSpot.
  • Drive account activation and expansion while collecting daily customer testimonials.

Requirements

  • Experience in a high-volume outbound calling environment, making 30+ calls per day.
  • Previous experience in Customer Success, SaaS onboarding, or Sales Development.
  • 3+ years of experience in a B2B SaaS environment.
  • Demonstrated success converting trial users into paid accounts.
  • Ability to troubleshoot software issues and guide non-technical users through setup.
  • Ability to work independently with a rapid, proactive approach.
  • Strong CRM management discipline; HubSpot experience is a significant advantage.
  • Availability to work US Pacific Standard Time hours.
  • Familiarity with the restoration industry or franchise models, such as SERVPRO, is preferred.

Benefits

  • Competitive compensation with room for growth.
  • Performance-based bonuses tied to client retention, account growth, and referrals.
  • Professional mentorship and continuous development.
  • Opportunity to join a fast-growing company focused on client outcomes and experiences.

Interested in this position?

Apply directly on the company website

Apply Now

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