RemoteLeaf Logo
Log in Sign up

Technical Account Manager I

1 hour, 49 minutes ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
AWS Azure Cybersecurity Elasticsearch GCP SIEM Splunk
Apply Now
Huntress

Huntress

Huntress is a managed cybersecurity platform that protects small and mid-market businesses from cybercriminals. Their services include managed endpoint protection, detection and response, Microsoft 365 identity protection, and security awareness traini...

Professional Services
251-1K
Founded 2015
$160M raised
View All Jobs 15

Description

  • Serve as the primary technical liaison for customers and partners after the sale.
  • Provide high-quality post-sales technical support with a consultative approach.
  • Escalate and resolve complex technical issues by partnering with product and engineering teams.
  • Monitor support interactions, respond to customer escalations, and escalate proactively when needed.
  • Advocate for customer and partner needs internally and relay product feedback to product management.
  • Lead onboarding and training to drive adoption and faster time to value.
  • Run technically led QBRs and identify upsell and cross-sell opportunities.
  • Lead product usage and best-practice training sessions at events.
  • Support customers in improving security posture and achieving business objectives.
  • Work independently in a fast-moving environment and travel to customer meetings as needed.

Requirements

  • 2+ years of experience in Technical Account Management, pre-sales, or a similar role.
  • Experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
  • Excellent communication and presentation skills, including presenting to executive-level audiences.
  • Strong time management and organizational skills.
  • Ability to travel 25% of the time and meet face-to-face with customers.
  • Experience with malware, threat intelligence, and/or sandbox analysis (preferred).
  • Experience with cloud platforms such as AWS, Azure, or GCP (preferred).
  • Experience with programming or scripting languages (preferred).
  • Familiarity with MSP tools such as RMMs and PSAs (preferred).
  • Familiarity with SIEM tools such as Elastic or Splunk (preferred).

Benefits

  • $115,000 to $120,000 OTE (80/20 split) plus equity.
  • 100% remote work environment.
  • Generous paid time off, including vacation, sick time, and paid holidays.
  • 12 weeks of paid parental leave.
  • Medical, dental, and vision coverage.
  • 401(k) with a 5% company contribution regardless of employee contribution.
  • Life and disability insurance.
  • Stock options for all full-time employees.
  • $500 one-time home office reimbursement.
  • Annual education and professional development allowance.
  • $75/month digital reimbursement.
  • Access to BetterUp coaching and growth support.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Myriad360

Managed Services Enterprise Services Architect

Myriad360 51-250 Internet Software & Services

Myriad360 is hiring a Managed Services Enterprise Architect – Virtualization Technologies to lead architecture and support for enterprise virtualization and hyperconverged infrastructure environments.

United States Full-time Lead Implementation Consultant Technical Account Manager
$140k-$160k
AWS Azure GCP PowerShell Python
1 day ago
TrellisWare Technologies,

Field Applications Engineer - Poland

TrellisWare Technologies, 51-250 Wireless Telecommunication Services

TrellisWare Technologies is hiring a Field Applications Engineer in Poland to serve as the primary technical contact for customers, supporting business growth through customer integration, demonstrations, troubleshooting, and field-based product expertise.

Poland Full-time Senior Technical Account Manager Technical Support Engineer
1 day, 2 hours ago
Dropzone AI

Senior Technical Account Manager

Dropzone AI 51-200 computer & network security

Dropzone AI is hiring its first Technical Account Manager to support SOC customers with AI-driven cybersecurity automation, technical troubleshooting, and customer relationship management.

United States Full-time Mid Level Technical Account Manager
$148k-$170k
Cybersecurity Python SIEM Splunk SQL
2 days, 1 hour ago
Automattic

Technical Account Manager, Automattic Special Projects Team

Automattic 1K-5K Internet Software & Services

Automattic is hiring a Technical Account Manager for its Special Projects team to guide partners through the full WordPress and Automattic product lifecycle, from onboarding to ongoing support and site maintenance.

Anywhere Full-time Senior Technical Account Manager
$85k-$130k
DNS E-commerce Linear SEO WooCommerce WordPress
2 days, 1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers