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Sleep/CPAP Technician Back-Office Support (Non-Customer-Facing) (021 - 1166)

2 hours, 36 minutes ago
Philippines
Contract
Mid Level
Customer Support
Customer and Technical Support
CRM Shopify
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Hunt St

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Description

  • Prepare CPAP machine, mask, accessory, and part recommendations for newly diagnosed patients based on diagnosis, prescription, and patient needs.
  • Support replacement and upgrade requests by conducting equipment compatibility checks and recommending suitable products.
  • Review home sleep test results and prepare draft therapy recommendations for conditions including sleep apnoea, insomnia, snoring, and bruxism.
  • Prepare therapy setup guidance and documentation, including device selection, mask-fitting notes, and pressure settings.
  • Maintain complete CRM records from test results or replacement requests through therapy initiation and follow-up.
  • Process warranty claims, 30-day exchanges, and money-back guarantee submissions through ResMed and Fisher & Paykel portals.
  • Extract compliance data from AirView, myAir, and SleepStyle for consultant follow-up.
  • Coordinate with internal sales, consultant, and warehouse teams.
  • Maintain current knowledge of TGA-registered devices, CPAP and mask ranges, and Australian private sleep therapy standards.

Requirements

  • Based in the Philippines and available to work hours aligned with Australian business hours.
  • Demonstrated hands-on experience in the Australian private CPAP and sleep therapy market; experience limited to US or insurance-managed markets is not sufficient.
  • Strong technical knowledge of CPAP/APAP devices, masks, parts, and accessories, including ResMed, Fisher & Paykel, Philips, Lowenstein, Yuwell, and BMC.
  • Experience recommending CPAP machines and masks based on patient diagnosis and prescription.
  • Experience interpreting home sleep test results or compliance data, such as AirView, myAir, or equivalent.
  • High attention to detail in CRM data entry and clinical documentation.
  • Ability to work independently in a remote, non-customer-facing back-office role.
  • Experience using manufacturer portals for warranty or exchange processes is highly regarded.
  • Experience with an Australian CPAP retailer, sleep clinic, or home sleep testing provider is preferred.
  • Experience supporting customers via live chat, phone, or email, and using Jungle Commerce, Shopify, Klaviyo, or Missive, is preferred.

Benefits

  • $2,000 AUD monthly compensation.
  • Fully remote, work-from-home arrangement.
  • Independent contractor engagement directly with the client.
  • Full training may be provided for the right candidate.

Interested in this position?

Apply directly on the company website

Apply Now

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