Podcast Support Specialist

14 hours, 44 minutes ago
Part-time
Junior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Respond to listener support requests via email, including sign-up, login, billing, gift redemption, and podcast app setup issues.
  • Troubleshoot common subscription and podcast-access problems.
  • Look up listener accounts and update details, issue refunds or receipts, and resolve billing discrepancies within policy.
  • Explain premium feeds, gifting, and subscription plans in clear, friendly language.
  • Identify recurring support issues and ticket-volume trends and share them with the team.
  • Recognize unresolved issues or platform bugs and route them to the appropriate internal team.
  • Maintain current internal FAQs and support documentation.
  • Own and manage a part-time queue of listener support tickets.

Requirements

  • 1–2 years of experience in a customer support role; experience with SaaS, subscriptions, or consumer apps is a plus.
  • Excellent written communication, with a clear, warm, and patient approach to explaining technical topics.
  • Customer-first mindset and commitment to delivering a positive listener experience.
  • Strong problem-solving skills, including the ability to interpret and break down customer issues.
  • Sound judgment in determining which issues to resolve directly and which to escalate.
  • Reliable and organized, with the ability to manage a ticket queue on a part-time schedule.
  • Experience with subscription or membership businesses such as Patreon or Substack (preferred).
  • Familiarity with podcast apps and RSS feeds from a listener perspective (preferred).
  • Experience with support or ticketing tools such as Zendesk, Help Scout, or Intercom (preferred).
  • Interest in podcasting or the creator economy (preferred).

Benefits

  • Part-time role.
  • Fully remote work environment.

Interested in this position?

Apply directly on the company website

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