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Care Access Specialist II

14 hours, 58 minutes ago
Anywhere
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Headlight

Headlight

Headlight offers a variety of online therapy services designed to help individuals understand and overcome their mental health challenges while developing healthy coping skills.

Health Care Providers & Services
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Description

  • Own client access from first contact through the first kept clinical appointment.
  • Respond to new inquiries within five minutes and proactively follow up with people who have not started care.
  • Explain Headlight services, answer questions, confirm eligibility, and provide non-clinical, peer-informed support within established protocols.
  • Match clients with appropriate clinicians based on their needs and coordinate scheduling and next steps.
  • Collect and maintain intake paperwork, insurance details, payment methods, and appointment records.
  • Manage clinician-transition client onboarding, waitlists, transfers of care, and internal referrals to additional services.
  • Address client questions, concerns, and access barriers throughout the onboarding process.
  • Document client interactions and outreach accurately while complying with policies, privacy, and regulatory requirements.
  • Partner with clinicians and operations teams to improve access and the client experience.
  • Mentor new Care Access Specialists and provide feedback on new workflows and tools.

Requirements

  • High school diploma, GED, or equivalent.
  • 1–2 years of experience in a customer service call center or similar client-facing role.
  • Associate degree or some college coursework (preferred).
  • Experience in healthcare, behavioral health, or client engagement (preferred).
  • Strong customer service, rapport-building, active listening, and written and verbal communication skills.
  • Ability to exercise sound judgment and escalate or involve others when appropriate.
  • Strong organization and attention to detail in managing multiple intakes, appointments, follow-ups, and sensitive client data.
  • Ability to maintain confidentiality and handle health, insurance, and payment information professionally.
  • Basic understanding of healthcare, behavioral health, or outpatient service workflows.
  • Experience with electronic health records, scheduling systems, phone systems, and other digital tools.

Benefits

  • Competitive hourly W-2 pay with incentive-based compensation.
  • Medical, dental, and vision coverage beginning the first of the month after employment, based on full-time hours.
  • Paid vacation, sick time, and holidays.
  • Employee Assistance Program with confidential counseling, resources, and support.
  • 401(k) plan with company contribution.
  • Professional development and training opportunities.
  • Work in a healthcare technology environment with a collaborative, supportive culture.
  • Opportunity to contribute directly to improved patient care and healthcare processes.

Interested in this position?

Apply directly on the company website

Apply Now

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