Korean Customer Support Agent - Gaming

21 hours, 16 minutes ago
Contract
Entry Level
Customer and Technical Support
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
5001+
Founded 1998

Description

  • Resolve player questions and game-related issues while delivering high-quality customer service.
  • Investigate player issues using the ticketing system.
  • Respond to player inquiries through email and chat without phone support.
  • Collaborate with internal teams on project-related requests.
  • Provide player feedback to development teams as the voice of the product.

Requirements

  • Excellent written Korean skills, with C1-C2 fluency.
  • Business-level English proficiency for daily collaboration with global colleagues.
  • Proficiency with Microsoft Office or Google Suite applications.
  • Availability to work full-time, five days per week, including weekends and shifts.
  • Availability for shifts of 09:00-18:00, 17:00-02:00, or 01:00-10:00 KST.
  • Interest in video games.
  • Previous customer service experience is preferred but not required; training is provided.
  • Pass Korean and English online written-language assessments.

Benefits

  • Four national insurance programs.
  • Group health insurance.
  • Annual leave.
  • Paid sick leave.
  • Paid marriage leave.
  • Seasonal gift bonus.
  • Employee Assistance Program.
  • Fully remote recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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