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Korean Customer Support Agent - Gaming

3 weeks, 2 days ago
South Korea
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 19

Description

  • Provide customer support to players by resolving game-related inquiries and issues.
  • Respond to player inquiries through email and chat.
  • Use a ticketing system to investigate and track player issues.
  • Collaborate with internal teams on project-related requests.
  • Share player feedback with the development team.
  • Act as the voice of the product and the ear on the ground for player concerns.
  • Work within a full-time shift schedule that may include weekend coverage when required.

Requirements

  • Excellent Korean language skills, especially written communication.
  • Fluency in Korean at a C1-C2 level.
  • Business-level English proficiency for daily workplace communication.
  • Familiarity with MS Office or Google Suite applications.
  • Availability to work full-time, 5 days a week.
  • Willingness to work shifts, including Saturday and Sunday when needed.
  • Previous customer service experience is preferred but not required.
  • Passion for video games is preferred but not required.
  • Interest in video games.
  • Ability to work the stated shift hours: 15:00-24:00 KST or 16:00-01:00 KST, with 8 hours of work plus 1 hour of break.
  • Willingness to complete an online Korean and English language assessment.

Benefits

  • 4 national insurances.
  • Group health insurance.
  • Retirement pension.
  • Annual leave.
  • Paid sick leave.
  • Paid marriage leave.
  • Annual health check-ups.
  • Seasonal gift bonus.
  • Employee Assistance Program.
  • Full training provided for candidates without prior customer service experience.
  • Fully remote online recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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