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Senior Account Strategist - Americas

1 month, 3 weeks ago
United States, Canada
Full-time
Mid Level
Account Manager
Customer and Technical Support
WordPress
Apply Now
Human Made

Human Made

Human Made is an enterprise WordPress agency specializing in large scale WordPress builds, AI, migrations, and consultancy to future-proof organizations with tech strategy and bespoke development.

Media
51-250
View All Jobs 6

Description

  • Own the client experience from onboarding through ongoing account management for enterprise WordPress clients.
  • Build and maintain senior-level client relationships grounded in trust and strategic partnership.
  • Lead structured business reviews that drive clear decisions, next steps, and accountability.
  • Identify, develop, and close expansion opportunities within assigned accounts.
  • Translate client goals into account growth strategies and commercial opportunities.
  • Work with delivery teams to keep projects aligned with business outcomes, priorities, and constraints.
  • Act as the primary escalation point for account-level issues and handle difficult conversations when expectations drift.
  • Monitor account health, revenue, and forecasting data to support reliable planning and decision-making.
  • Surface delivery and commercial risks early and manage them proactively.
  • Ensure clients experience Human Made as organized, responsive, and dependable.

Requirements

  • 3-5 years of experience in a web development agency focused on WordPress or open source CMS platforms.
  • Experience building senior stakeholder relationships and discussing business outcomes rather than only technical features.
  • Proven ability to manage and close opportunities within a client portfolio.
  • Experience meeting individual sales targets consistently.
  • Ability to maintain accurate, trusted forecasts that align with actual results.
  • Strong commercial judgment with the ability to balance growth goals against delivery reality.
  • Experience creating and using Account Growth Strategies to drive results.
  • Ability to understand a client's business, stakeholders, and operating context in depth.
  • Comfort handling difficult conversations and resetting expectations when needed.
  • Preferred: experience working across global teams or in a fully remote environment.

Benefits

  • Salary of $80,000-$100,000 USD depending on experience.
  • Fully remote role for applicants based in the US East Coast, Midwest, or Eastern/Mid Canada.
  • 100% remote, async-first culture.
  • Enhanced paid parental leave policy.
  • 35 days of holiday.
  • Company equipment provided.
  • Special Exceptions leave for milestone life events after one year of service.
  • Sickness and carers leave.
  • Regular company retreats and a conference/training budget.
  • Remote working allowance and a Human Interest 401(k) plan.

Interested in this position?

Apply directly on the company website

Apply Now

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