Customer Support Specialist - Trilingual (Remote - Colombia)

1 week, 3 days ago
Full-time
Entry Level
Customer and Technical Support
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Communicate with customers via phone, live chat, and email to resolve issues across all customer channels.
  • Apply troubleshooting frameworks to test, recreate, and investigate technical queries.
  • Identify and diagnose software issues to improve the customer product experience.
  • Use internal resources and tools to support a fast-changing product and industry.
  • Apply business acumen to identify growth opportunities and convert them into leads for Sales.
  • Deliver thoughtful, empathetic, and tailored resolutions that help customers achieve their business goals.
  • Collaborate with teams such as Customer Success and Product to retain and grow customers.
  • Act as a role model and trusted advisor by demonstrating HubSpot values and a customer-centric approach.
  • Manage varying inquiry volume while maintaining high-quality service.
  • Work varied weekday shifts from 7:00 am to 8:00 pm Colombian time, with possible weekend shifts.

Requirements

  • Fluent in Portuguese, English, and Spanish, with advanced Portuguese fluency required.
  • CV must be submitted in English to be considered.
  • Ability to live anywhere in Colombia with a stable internet connection.
  • Self-motivated, curious, and eager to learn with a growth mindset.
  • Strong performance orientation and a customer-first mindset.
  • Comfort working in a dynamic, collaborative environment with ambiguity and change.
  • Ability to work autonomously and use good judgment to solve customer problems.
  • Willingness to receive regular feedback and coaching.
  • Ability to understand documented knowledge and use current and emerging technologies.
  • Interest in building technical skills and learning product and technical concepts.
  • Motivated by customer-facing interaction.
  • Curiosity for technical deep-diving and troubleshooting.
  • Solid communication and writing skills.
  • Strong time management and organization skills.
  • Interest in or understanding of basic internet and information technology.
  • Familiarity with Google Suite, JIRA, and Chrome developer tools is nice to have.

Benefits

  • Remote work anywhere in Colombia with only a stable internet connection required.
  • Flexible hybrid/remote culture focused on flexibility and connection.
  • Opportunities for onboarding, coaching, and ongoing development over the first 180+ days.
  • Optional overtime and holiday shifts.
  • Access to HubSpot’s collaborative culture and internal support network.
  • Exposure to a globally recognized company with opportunities to grow technical and product knowledge.

Interested in this position?

Apply directly on the company website

Apply Now

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