Subscription Specialist

17 minutes ago
Full-time
Junior
Customer and Technical Support
Houzz

Houzz

Houzz is an online platform that offers a vast collection of home design inspiration, including millions of interior design photos and professional resources, to assist homeowners and design enthusiasts in remodeling and decorating their spaces.

Specialty Retail
1K-5K
Founded 2009
$614M raised

Description

  • Resolve escalated customer inquiries related to subscriptions and work to retain customer business.
  • Present save offers independently while defending the value of Houzz Pro.
  • Handle payment collection for accounts in active payment decline.
  • Manually renew subscriptions marked as "Do Not Auto Renew."
  • Communicate updates and findings clearly to internal and external stakeholders during high-priority escalations.
  • Articulate the value of migrating users to the Custom plan and route them to the appropriate team when needed.
  • Provide superior customer service and contribute to a positive team environment.
  • Perform ad hoc responsibilities as required.

Requirements

  • Permanent resident of one of the eligible U.S. states listed in the posting (AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA).
  • At least 1 year of experience working with SMBs to mitigate cancellations and retain clients.
  • At least 1 year of experience managing high-volume, queue-based work with strong attention to detail.
  • Strong background handling a high volume of requests through phone and email.
  • Ability to troubleshoot technical issues and be highly tech-savvy.
  • Strong organizational skills and ability to work efficiently in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Tenacity to exceed monthly objectives and a high-achievement mindset.
  • Team-oriented attitude and ability to work effectively in a collaborative environment.
  • Excellent references from previous managers.

Benefits

  • Hourly base pay of $26.00 plus variable pay tied to business metrics and individual performance.
  • Variable target compensation of $22,400.
  • Paid Time Off (PTO).
  • Home internet stipend.
  • Medical, dental, and vision benefits.
  • Maternity/paternity leave program.
  • Employee Assistance Program (EAP).
  • Professional Development Reimbursement Program.
  • 401(k) retirement savings plan with Pre-Tax and Roth options.
  • Flexible Spending Accounts (FSA) for medical and dependent care.
  • Health Savings Account (HSA) with company contribution.
  • Healthy at Houzz wellness program.

Interested in this position?

Apply directly on the company website

Apply Now

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