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USA Customer Support Agent (PST-EST timezone)

11 minutes ago
Argentina
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now

JobHire.AI

An AI-powered job search and job application automation platform that helps users upload a resume, match to jobs, auto-generate resumes, cover letters, and emails, and auto-apply to roles to reduce manual work and help people get hired faster.

Software Development
11-50
View All Jobs 39

Description

  • Proactively engage users via chat and calls during onboarding and early usage.
  • Reach out to users showing low activity or early churn signals and help re-engage them.
  • Act as a human recovery layer by understanding user frustration, diagnosing issues, and rebuilding trust through conversation.
  • Help users identify improvements to increase results through clear and empathetic communication.
  • Recommend profile, CV, and job search improvements, including relevant paid add-ons when they provide value.
  • Share user feedback and recurring patterns with the Product team to improve the customer experience.
  • Drive activation, retention, and add-on conversion outcomes through direct user outreach.
  • Work toward daily targets, funnels, and KPI-based performance goals.

Requirements

  • 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers.
  • Fluent or native English and Russian.
  • Ability to work 40 hours per week in the USA time zone.
  • Comfortable working proactively rather than waiting for tickets.
  • Strong persuasion, negotiation, and objection-handling skills.
  • Data-driven mindset with attention to conversion, retention, and unit economics.
  • Comfortable working with daily targets, funnels, and KPIs.
  • High-speed internet connection with VPN-free access.

Benefits

  • Competitive package of $12,000-$18,000.
  • Remote work with work/life balance.
  • Paid 38 days off, including vacation, local holidays, and sick leave.
  • Opportunity to shape the experience of a fast-growing, profitable product that improves people’s careers and lives.
  • Work with a strong team of talent from companies such as McKinsey, Nexters, Gett, and Glovo.

Interested in this position?

Apply directly on the company website

Apply Now

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