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Technical Support Engineer (Americas/EMEA - Remote)

6 months, 4 weeks ago
Australia, Anywhere, Europe, United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Angular Laravel MySQL Notion PHP REST API
Apply Now
Hospitable

Hospitable

Hospitable.com (formerly Smartbnb) is the top vacation rental software offering automation for short-term rental owners and managers on platforms like Airbnb, Booking.com, and Vrbo. Trusted by over 230,000 listings worldwide, it democratizes technology...

Consumer Services
11-50
Founded 2016
$4M raised
View All Jobs 10

Description

  • Design, build, and maintain internal back-office tools and applications using Laravel and Laravel Nova that improve the efficiency of the Customer Support team.
  • Develop Laravel endpoints and backend functionality that power AI-driven support tools and integrations (e.g., Intercom Fin).
  • Investigate, diagnose, and troubleshoot complex technical issues and bugs across the product codebase.
  • Create, update, and maintain technical documentation and help articles to enable self-service for customers and support staff.
  • Develop automated workflows and systems that impact multiple teams and streamline cross-team operations.
  • Collaborate closely with Product, Engineering, Sales, and Customer Success to identify opportunities for tooling and automation improvements.
  • Work directly with customers and internal stakeholders to reproduce issues, gather requirements, and implement fixes or workarounds.

Requirements

  • Product engineering experience with PHP and Laravel (from employment, side projects, or equivalent experience building and maintaining user-facing systems).
  • Demonstrated ability to think critically and troubleshoot complex, non-obvious problems.
  • Strong written communication skills and experience communicating in remote-first tools (Slack, Notion).
  • Ability to explain technical concepts to non-technical audiences and collaborate across teams.
  • Customer-centric mindset with a passion for building tools that improve user and support experiences.
  • Willingness and eagerness to learn and adapt to a large, complex codebase.
  • Comfort working remotely in a distributed team; ideal candidates work under US or EMEA timezones.
  • Familiarity with Hospitable’s tech stack (PHP, Angular, Laravel, MySQL, Beanstalk) is a plus.

Benefits

  • Total compensation budget for the role: US$95,803.56 - US$121,005.00 (location-dependent).
  • US employee gross salary range: US$81,433.03 - US$102,854.25, plus eligibility for equity and additional awards.
  • Equity grant via RSUs ($HOST token) with grant value up to US$48,402.00.
  • Eligibility for Performance Share Units (PSUs) up to US$271,120.00 per year, paid upon achievement of defined business targets.
  • Remote-first, distributed company with options to hire internationally as contractors, or as employees in the US, EU, or Australia.
  • 35 days off per year (encouraged), including self-serve public holidays, plus parental leave.
  • For US employees: healthcare options (EPO, PPO, HSA) and 401(k).
  • Mental-health and emotional support via on-call therapists through Spill, plus a peer-recognition program with redeemable virtual coins.

Interested in this position?

Apply directly on the company website

Apply Now

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