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Dir Solution Development

1 month ago
Anywhere
Full-time
Executive
Director of Engineering
Software Development
Agile AWS Azure JIRA
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Horace Mann

Horace Mann

Horace Mann is the largest financial services company dedicated to helping educators and community servants achieve lifelong financial success. They offer a full range of tailored insurance and financial products, including auto, home, and life insuran...

Insurance
1K-5K
Founded 1945
View All Jobs 16

Description

  • Prioritize support, defect, and enhancement requests based on business impact, urgency, and technical feasibility.
  • Lead, mentor, and empower a team responsible for digital support, defect resolution, and system enhancements.
  • Establish accountability structures and promote ownership, problem-solving, and continuous learning.
  • Develop and improve processes for managing incidents, defects, tickets, and enhancement requests.
  • Analyze request and defect trends to identify proactive improvements and efficiency gains.
  • Serve as a bridge between technology teams and business stakeholders regarding priorities, constraints, risks, and impacts.
  • Set stakeholder expectations and communicate timelines, trade-offs, progress, and outcomes.
  • Drive adoption of agentic AI tools and emerging technologies across engineering workflows.
  • Provide guidance on system stability, scalability, support models, and continuous improvement.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  • 6+ years of IT leadership experience focused on digital operations, technical support, and system enhancements.
  • Experience making strategic prioritization decisions and building structured prioritization frameworks.
  • Strong background in technical support, bug resolution, application enhancement, and software development lifecycles.
  • Experience implementing agentic AI development tools such as Claude Code or Codex and leading team adoption.
  • Hands-on experience with prompt and context engineering, reusable agent tooling, hooks, custom commands, or MCP integrations.
  • Understanding of agentic workflow cost, reliability, model selection, token usage, and human-in-the-loop trade-offs.
  • Familiarity with ServiceNow, Jira, or Azure DevOps; cloud platforms, ITIL, and Agile methodologies are preferred.
  • Strong people leadership, stakeholder communication, negotiation, and senior-level influencing skills.
  • Lean Six Sigma Black Belt or equivalent process-improvement credential preferred.

Benefits

  • Salary range of $105,200–$147,950, commensurate with experience and location.
  • Special insurance rates and benefits for educators.
  • Equal employment opportunity for qualified applicants, including minorities, females, veterans, and people with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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