Atlassian Administrator

3 months ago
Full-time
Mid Level
Project and Program Management
Hootsuite

Hootsuite

Hootsuite is the world's most widely used social media management tool, offering scheduling, content creation, analytics, and social listening in one platform. It helps businesses manage social media campaigns across multiple networks with advanced fea...

Media
10K-50K
Founded 2008
$315M raised

Description

  • Administer and configure the enterprise Atlassian portfolio, including Jira, Confluence, Jira Service Management, Statuspage, and Atlassian Goals.
  • Design and optimize complex Jira workflows, custom fields, and automation rules at scale.
  • Partner with IT to manage Atlassian add-ons and integrations with enterprise systems such as identity management and CI/CD pipelines.
  • Collaborate with PMO leadership to enforce governance standards and audit and document processes to protect data integrity and security.
  • Manage the support queue and provide technical troubleshooting for a diverse user base while meeting SLAs.
  • Monitor system performance and stability across Atlassian products and support upgrade and migration planning.
  • Communicate technical solutions clearly to stakeholders across all levels of the organization.
  • Support teams in using Atlassian tools effectively to improve processes and progress toward strategic objectives.

Requirements

  • 3+ years of experience as an Atlassian Administrator in an enterprise environment.
  • Bachelor’s degree in Computer Science, IT, Business, or equivalent practical experience.
  • Preferred certification in one or more of the following: Atlassian Certified Jira Administrator, Confluence Administrator, or Jira Service Management Administrator.
  • Expertise in Jira Query Language (JQL), advanced reporting, and designing schemes for large user bases.
  • Strong understanding of Agile, Scrum, Kanban, and Waterfall frameworks and how Atlassian tools support them at scale.
  • Familiarity with scripting languages such as Groovy or Python for custom automations is a strong plus.
  • Experience defining and managing the processes and timelines needed to complete work effectively.
  • Strong written and verbal communication skills, including active listening and clear explanation of ideas.
  • Remote applicants must be located in Canada in a province where the company can legally hire.

Benefits

  • Canada pay range of $68,400 to $95,800 CAD.
  • Remote position open to applicants in Canada.
  • Opportunity to work with a broad enterprise Atlassian suite in support of PMO operations.
  • Use of AI in hiring is disclosed, with final hiring decisions made by human decision-makers.

Interested in this position?

Apply directly on the company website

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