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Customer Success Manager

2 hours ago
Australia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Generative AI
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 135

Description

  • Guide enterprise customers through implementation and adoption of Cognigy’s products.
  • Identify customer needs through structured discovery and coordinate timely solution delivery.
  • Advise customers on technical and business value through detailed solution discussions.
  • Engage with enterprise executives to communicate strategic value and influence decision-makers.
  • Define, track, and report on customer success metrics and value delivered.
  • Design and execute retention strategies, including executive business reviews and engagement plans.
  • Prepare sales proposals and negotiate terms aligned to customer goals.
  • Build customer advocates through case studies, testimonials, and referrals.
  • Collaborate closely with sales and technical teams to improve customer loyalty and satisfaction.
  • Support the Director of Customer Success in balancing the portfolio across the CS team and streamlining external communication.

Requirements

  • At least 5 years of experience as a Customer Success Manager in the software industry.
  • Proven track record of driving measurable outcomes such as retention and product adoption.
  • Experience with CCaaS, AI, or conversational AI is required.
  • Strong understanding of strategic business value, industry benchmarks, and ROI-driven objectives.
  • Exceptional written and verbal communication skills.
  • Ability to build rapport and foster collaborative customer relationships.
  • Empathetic, user-centric approach to customer experience.
  • Analytical, structured problem-solving approach with experience using CRM platforms, Customer Success tools, and data analysis software.
  • Willingness to travel up to 20% of the time within the USA.
  • Strong understanding of business and IT processes, especially SaaS models, with an eye for process optimization.
  • Motivated interest in AI technology and using AI to drive business outcomes.
  • Alignment with the company’s values and culture.

Benefits

  • Join a fast-growing, global company in a market-leading position.
  • Work in a fast-paced, collaborative, and creative environment.
  • Access to ongoing learning and growth opportunities.
  • Internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Hybrid work arrangement (#LI-Hybrid).
  • Opportunity to work with a leading AI-first CX platform and enterprise-scale technology.

Interested in this position?

Apply directly on the company website

Apply Now

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