Customer Service Representative

1 week, 6 days ago
Full-time
Junior
Customer and Technical Support
Hireframe

Hireframe

Hireframe is a nearshore and offshore staffing agency that sources top remote talent for high growth companies, offering on-demand recruitment services for critical positions in various sectors.

Professional Services
51-250

Description

  • Communicate with customers via phone, email, and chat, with most requests handled by email.
  • Provide accurate answers to customer questions about the product.
  • Develop deep expertise in the gym management software.
  • Collaborate with the engineering team to troubleshoot and resolve software issues.
  • Support small business owners by resolving software inquiries promptly and professionally.

Requirements

  • Fluent English speaker with strong verbal, written, and interpersonal skills.
  • 1-3 years of experience in a customer-facing role.
  • Ability to multitask, organize, and prioritize work effectively.
  • Ability to quickly learn complex software products.
  • Comfort working in a remote environment.
  • Familiarity with Slack and ticketing/CRM tools such as HubSpot.

Benefits

  • Permanent remote work flexibility.
  • Paid Time Off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches for additional support and skill-building.
  • Opportunities for professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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