Fully Remote Senior Call Center Representative

15 hours, 31 minutes ago
Full-time
Senior
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls.
  • Prepare and submit accurate, detailed reports in government systems.
  • Train and onboard new customer service representatives.
  • Conduct database and open-source research.
  • Route and escalate calls appropriately.
  • Review, analyze, and document sensitive information while maintaining accuracy, confidentiality, and compliance.
  • Perform other duties as assigned.

Requirements

  • 5+ years of experience in a call center.
  • Associate's degree.
  • Proven ability to multitask while communicating and inputting data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within Orlando, FL or nearby cities for a remote position.

Benefits

  • Remote position.
  • Equal Opportunity Employer status with non-discrimination protections.

Interested in this position?

Apply directly on the company website

Apply Now

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