Trial Experience Specialist (Inside Sales)

1 hour ago
Full-time
Entry Level
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Identify, engage, and nurture new customer relationships throughout the trial period.
  • Align HighLevel solutions with customers’ goals, needs, and business objectives.
  • Build rapport with inbound trial users to maximize trial-to-paid conversion.
  • Explain and demonstrate HighLevel’s Capture, Nurture, and Close value proposition.
  • Conduct consultative trial engagements through Zoom and other sales channels.
  • Support customers via phone, SMS, email, tickets, and live Zoom sessions.
  • Collaborate with customers and cross-functional teams to develop effective solutions.
  • Provide technical support and help users succeed with the HighLevel platform.
  • Apply industry best practices and sound judgment to achieve desired customer and business outcomes.

Requirements

  • Bachelor’s degree or equivalent SaaS experience preferred.
  • 0–2 years of customer service experience or related experience; sales development or technical sales experience is a plus.
  • Strong technical aptitude and ability to learn complex software platforms quickly.
  • Working knowledge of CRM, marketing automation, social media management and advertising, website or funnel building, and SEO.
  • Experience with or ability to learn CRM platforms and communication systems.
  • Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other social media experience preferred.
  • Strong written and verbal communication, interpersonal, organizational, and time-management skills.
  • Ability to translate technical concepts for nontechnical audiences.
  • Demonstrated critical thinking, creative problem-solving, adaptability, and self-motivation.
  • Ability to manage multiple responsibilities and maintain regular communication with customers, managers, and peers.

Benefits

  • Remote-first work environment.
  • Autonomous, performance-based atmosphere with opportunities for cross-functional collaboration.
  • Equal employment opportunity employer.
  • Voluntary demographic information is kept separate and is not used in hiring decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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