Patient Success Specialist

1 hour, 26 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Verify patient eligibility with payers and support claim submissions and investigations.
  • Provide patient support, coordinate logistics, and resolve billing and service issues.
  • Own second-level escalations from patient billing call center agents and field teams.
  • Conduct patient outreach through phone, email, and SMS to resolve escalated cases.
  • Coordinate work across departments to expedite resolutions and improve operational efficiency.
  • Track and close escalation cases using email, phone, and Salesforce.
  • Prepare product-grid analyses, reports, and organizational data requests.
  • Review and help update departmental protocols and standard operating procedures.
  • Keep internal leaders and stakeholders informed of escalation status and progress.
  • Handle protected health information in accordance with HIPAA, privacy, security, and compliance requirements.

Requirements

  • Bachelor’s degree or equivalent experience.
  • At least 2 years of inbound and outbound call center experience.
  • At least 2 years of Salesforce experience.
  • Experience with medical billing and coding, preferably in a skilled nursing environment.
  • Strong knowledge of Medicare and Medicaid practices.
  • Excellent customer service skills and professional phone manner.
  • Ability to manage stress and prioritize work in a fast-paced environment.
  • Strong organizational, multitasking, and problem-solving abilities.
  • Ability to maintain schedule flexibility between 7 AM and 7 PM based on business needs.
  • Completion of HIPAA/PHI, security, policy, and procedure training within the required timeframe.

Benefits

  • Remote position in the USA.
  • Pay range of $20 per hour.
  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members, plus fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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