Trial Experience Specialist (Inside Sales)

1 week, 5 days ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Identify, engage, and nurture new customer relationships.
  • Align HighLevel solutions to customer goals, needs, and objectives.
  • Build rapport with a pipeline of new business customers through inbound engagement.
  • Articulate the HighLevel value proposition to improve trial-to-paid metrics.
  • Conduct consultative trial engagement via Zoom.
  • Support customers through phone, SMS, email, ticketed support, and live Zoom sessions.
  • Collaborate with customers and cross-functional teams to identify solutions.
  • Provide technical support during the trial period when needed.
  • Apply judgment and industry best practices to implement effective methods and techniques.

Requirements

  • Bachelor’s degree or equivalent SaaS experience strongly preferred.
  • 0-2 years of customer service experience or a relevant role, preferably Sales Development or Technical Sales.
  • Strong technical aptitude to help users succeed with HighLevel software.
  • Experience with technical documentation and presentation skills preferred.
  • Working knowledge of CRM, marketing automation, social media management, social media advertising, website/funnel building, and SEO.
  • Experience with or ability to learn CRM platforms and communication systems.
  • Working knowledge of Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other social media platforms strongly preferred.
  • Strong time management, organizational, and interpersonal communication skills, both verbal and written.
  • Ability to translate technical ideas for non-technical audiences.
  • Demonstrated critical thinking, communication, and creative problem-solving skills.
  • Ability to learn new complex software platforms quickly.
  • Self-starter with a positive attitude and ability to adapt in a growing team.
  • Highly organized and able to manage multiple responsibilities at once.

Interested in this position?

Apply directly on the company website

Apply Now

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