RemoteLeaf Logo
Log in Sign up

Staff Product Manager - HardPhone, SIP, and IVR

2 weeks, 3 days ago
India
Full-time
Lead
Product Manager
Product Management
HIPAA WebRTC
Apply Now
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 70

Description

  • Own the vision, strategy, execution, and long-term roadmap for HardPhone, SIP, IVR, Call Center, and enterprise voice platforms.
  • Build a scalable, provider-agnostic communications platform that abstracts multiple CPaaS providers through a unified architecture.
  • Architect and scale ACD capabilities including skills-based routing, priority queues, ring groups, overflow rules, business hours, and failover logic.
  • Design softphone experiences for web and mobile, plus real-time supervisor dashboards for monitoring, coaching, and workforce management.
  • Own the HardPhone lifecycle, including Zero-Touch Provisioning, remote configuration, firmware management, inventory management, and device operations.
  • Drive IVR and Voice AI features such as workflow builders, conversational AI, speech recognition, call transcription, agent assistance, and call summarization.
  • Build enterprise telephony features including call recording, voicemail, conferencing, whisper/barge, monitoring, queue management, and compliance recording.
  • Define Voice APIs, SDKs, webhooks, and event frameworks for third-party and partner integrations.
  • Lead provider migrations, number portability, hosted phone onboarding, and enterprise telephony transitions while minimizing customer disruption.
  • Partner with Engineering, Infrastructure, Security, Compliance, Support, and Go-to-Market teams to deliver reliable, globally scalable voice products.

Requirements

  • 8+ years of Product Management experience in communications, telecommunications, voice infrastructure, CPaaS, CCaaS, or enterprise platform products.
  • Deep understanding of SIP, RTP, WebRTC, VoIP, IVR, enterprise telephony, and contact center ecosystems.
  • Proven experience building communications infrastructure or voice platform products at scale, including ACD, intelligent routing, and call center functionality.
  • Strong understanding of SIP endpoint management, HardPhone provisioning, remote device management, and telephony lifecycle management.
  • Experience working directly with CPaaS providers, telecom operators, hardware vendors, or communications infrastructure platforms.
  • Experience building multi-provider routing, abstraction layers, middleware, or API-first platform products.
  • Experience designing scalable multi-tenant platforms and highly available distributed systems serving enterprise customers.
  • Strong understanding of intelligent routing, least-cost routing, provider redundancy, failover mechanisms, and global telephony architecture.
  • Strong analytical and data-driven decision-making skills, with experience defining platform KPIs and using analytics to drive product strategy.
  • Excellent communication, stakeholder management, and prioritization skills with the ability to simplify complex technical concepts for diverse audiences.
  • Familiarity with SIP infrastructure technologies (preferred).
  • Experience building conversational AI, speech recognition, voice automation, AI-powered call routing, or agent assist capabilities (preferred).
  • Familiarity with STIR/SHAKEN, CNAM, E911, number portability, hosted numbers, BYOC/BYON, and global telephony compliance (preferred).
  • Experience building CCaaS capabilities such as workforce management, quality monitoring, call recording, coaching, and supervisor tools (preferred).
  • Understanding of enterprise security, privacy, and compliance requirements such as GDPR, HIPAA, or PCI-DSS (preferred).

Benefits

  • HighLevel is a well-funded and profitable company.
  • Remote-first global work environment.
  • Opportunity to help scale a B2B SaaS platform used by businesses in 150+ countries.
  • Fast-moving culture with lean execution and rapid product delivery.
  • Focus on employee well-being.
  • Opportunity to build impactful products with broad real-world usage.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Avo

Senior Director, Product

Avo 11-50 Internet Software & Services

Avo is seeking a Senior Director of Product to lead product strategy and execution for its AI platform for healthcare enterprises, shaping enterprise and clinical workflows across a distributed team.

United States Full-time Lead Product Manager
$200k-$225k
Agile LLM
16 hours, 7 minutes ago
Pipe

Product Manager

Pipe 51-250 Capital Markets

Pipe is hiring a Product Manager to own merchant capital servicing, partner-facing APIs, and money movement flows across multiple markets.

North America Full-time Mid Level Product Manager
$150k-$220k
SQL
16 hours, 7 minutes ago
PandaDoc

Principal Product Manager, Document Domain

PandaDoc 251-1K Internet Software & Services

PandaDoc is hiring a Principal Product Manager to lead the evolution of its core document experience, shaping how users create, collaborate on, and complete documents within an AI-driven product ecosystem.

Poland Full-time Lead Product Manager
$37k-$48k
System Design
16 hours, 37 minutes ago
PandaDoc

Principal Product Manager, Mobile & UI Platform

PandaDoc 251-1K Internet Software & Services

PandaDoc is hiring a Principal Product Manager to lead the mobile product and shared design foundations for its document workflow platform, shaping a cohesive experience across surfaces.

Europe Ukraine Full-time Lead Product Manager
$4k-$6k
Agile Prototyping
16 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers