Sr. Manager, Revenue Operations

8 hours, 20 minutes ago
Full-time
Lead
Business Intelligence
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Partner with RevOps and Customer Success leadership on annual and quarterly planning, forecasting, business reviews, and investment decisions.
  • Build forecasting frameworks covering customer health, adoption, churn risk, and expansion potential, and recommend actions based on performance against plan.
  • Design KPI frameworks and analytics infrastructure for Implementation and Customer Success.
  • Connect implementation and customer success activities to retention, churn, expansion revenue, customer lifetime value, and other business outcomes.
  • Own operational processes, reporting, documentation, cadences, escalation frameworks, handoffs, renewal triggers, and expansion triggers.
  • Manage the RevOps relationship with Freshdesk and collaborate with systems teams on tooling, workflow, reporting, and data integrity improvements.
  • Operate the Success AI bot by tracking performance, customer experience, resolution quality, and improvement opportunities.
  • Develop retention intelligence and early-warning systems for identifying at-risk customers.
  • Surface product gaps and feed Customer Success and Implementation insights into broader GTM lifecycle intelligence.
  • Lead and develop analysts while influencing senior stakeholders without formal authority.

Requirements

  • 10+ years of experience in Revenue Operations, Customer Success Operations, or GTM Strategy, preferably in sophisticated post-sale environments.
  • Experience building Success Operations or Implementation frameworks from foundational stages through organizational scale.
  • Ability to develop retention models, cohort analyses, churn attribution frameworks, health scoring methodologies, and predictive signals.
  • Proven ability to connect implementation velocity and customer-facing activity to retention and revenue expansion outcomes.
  • Experience with PLG or hybrid SaaS business models spanning self-serve and high-touch motions.
  • Experience with Freshdesk, Zendesk, Gainsight, Salesforce Service Cloud, or similar customer-facing platforms.
  • Strong strategic thinking combined with hands-on operational execution and comfort working through ambiguity.
  • Demonstrated ability to influence senior leaders, challenge assumptions with data, and drive alignment without formal authority.
  • Experience leading and developing analysts and establishing a culture of ownership.
  • Tier-1 MBA or management consulting experience is strongly preferred; no specific certifications are required.

Benefits

  • Annual salary of $155,000–$180,000.
  • Global, remote-first work environment.
  • Opportunity to work with a distributed team across 15+ countries.
  • Equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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