Sr. Engineering Manager - Commerce

3 hours, 17 minutes ago
Lead
Software Development
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Build, mentor, and scale a high-performing backend engineering team through hiring, coaching, performance management, and succession planning.
  • Own execution of the Payments Platform roadmap across multiple concurrent initiatives and workstreams.
  • Plan and prioritize roadmaps, manage dependencies, identify risks, and ensure predictable delivery.
  • Partner with Product, Finance, Compliance, Infrastructure, Security, Support, and other teams to translate business objectives into technical plans.
  • Lead reliability and operational excellence for highly available, large-scale payment infrastructure.
  • Drive SLO ownership, incident management, disaster recovery, capacity planning, error budgets, and operational readiness.
  • Partner with senior technical leaders on architecture, API governance, event-driven systems, service boundaries, and data consistency.
  • Establish standards for API design, code quality, testing, CI/CD, documentation, observability, and security.
  • Communicate technical strategy, delivery progress, risks, tradeoffs, and architectural decisions to executives and stakeholders.
  • Promote continuous improvement through design reviews, RFCs, ADRs, postmortems, and developer productivity initiatives.

Requirements

  • 12+ years of experience building scalable backend distributed systems, including 5+ years with Go.
  • 5+ years of experience managing software engineering teams delivering large-scale backend platforms.
  • Experience leading business-critical distributed systems with high availability and reliability requirements.
  • Experience partnering with Product Managers and cross-functional stakeholders on roadmaps, priorities, and customer-facing capabilities.
  • Proven ability to hire, coach, mentor, and develop engineering talent.
  • Deep knowledge of event-driven architectures, asynchronous messaging, consistency models, idempotency, concurrency control, and resilience patterns.
  • Experience with Kubernetes/GKE, GCP, Pub/Sub, Redis, MongoDB/Firestore, ClickHouse, CI/CD, and cloud-native infrastructure.
  • Understanding of API lifecycle management, including protobuf, ConnectRPC/gRPC, versioning, and contract testing.
  • Experience with SLIs/SLOs, observability, incident management, disaster recovery, and capacity planning.
  • Familiarity with PCI, secrets management, data governance, privacy controls, and other security and compliance practices.
  • Excellent communication skills with experience presenting technical strategy and architectural decisions to senior stakeholders and executives.

Interested in this position?

Apply directly on the company website

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