Enablement Partner

19 hours, 34 minutes ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Deliver structured onboarding and role-specific training for new Customer Success hires.
  • Develop, update, and maintain training materials such as presentations, manuals, online resources, guides, SOPs, workshops, and e-learning modules.
  • Create and deliver ongoing enablement content covering product updates, soft skills, best practices, and CSAT improvement.
  • Centralize enablement resources to ensure easy access, consistency, and alignment with current processes.
  • Oversee training effectiveness by collecting participant feedback and adjusting programs as needed.
  • Collaborate with department heads, subject matter experts, and management to keep training content accurate and aligned with organizational goals.
  • Facilitate engaging training sessions using presentations, demonstrations, case studies, group activities, hands-on exercises, and role-playing.
  • Support new hires by answering questions, addressing concerns, and helping close knowledge gaps.
  • Monitor advisor performance using QA data, call analysis, and performance metrics to identify improvement opportunities.
  • Track training outcomes and report progress toward QA, CSAT, and productivity goals.

Requirements

  • Bachelor's degree in Education, Training, Business, or a related field, or equivalent experience.
  • 2-3 years of experience training team members in the tech industry.
  • Experience in a customer-facing success role is preferred but not required.
  • Excellent communication and presentation skills with the ability to explain complex information to diverse audiences.
  • Strong understanding of adult learning principles and training methodologies.
  • Proficiency in creating training materials using various tools and platforms.
  • Detail-oriented with strong organizational and project management skills.
  • Ability to work collaboratively in a cross-functional team environment.
  • Flexibility to adapt to evolving business needs and priorities.
  • HighLevel experience is a plus but not mandatory.

Benefits

  • Remote-first, full-time work environment.
  • Opportunity to shape the growth and development of the Customer Success organization.
  • Chance to work on a global platform serving more than 2 million businesses.
  • Equal Opportunity Employer status with voluntary demographic disclosure.
  • Use of AI tools in parts of the hiring process with human-led final hiring decisions.

Interested in this position?

Apply directly on the company website

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