Customer Success Specialist, K-12 (French Bilingual)

1 hour, 31 minutes ago
Full-time
Junior
Customer and Technical Support
D2L

D2L

D2L specializes in providing an integrated online learning platform, Brightspace, which offers cloud-based learning solutions designed to enhance educational experiences for schools, businesses, and various sectors by leveraging data-driven technology ...

Diversified Consumer Services
1K-5K
Founded 1999
$165M raised

Description

  • Analyze customer health and adoption data across a book of business to identify trends, risks, and opportunities for intervention.
  • Design, implement, and optimize repeatable adoption, enablement, and risk mitigation programs for one-to-many and automated delivery.
  • Develop and maintain scalable adoption playbooks for customer segments or verticals.
  • Create and deliver enablement content and experiences such as webinars, guides, workshops, and campaigns.
  • Monitor customer journey activities through automation and apply direct intervention when needed.
  • Partner with Sales, Product, and Support to align programs and surface systemic insights.
  • Track platform enhancements, customer behavior patterns, and industry best practices to refine adoption strategies.
  • Evaluate the downstream impact of adoption initiatives for scalability, reusability, and long-term customer value.

Requirements

  • Bilingual proficiency in English and Canadian French, with Ontario French preferred.
  • Ability to deliver webinars and create enablement resources in both English and French.
  • Bachelor’s degree in education or a related field, or equivalent experience.
  • 2+ years of experience in customer success, change management, or education-related roles.
  • Experience in academic institutions or education technology is an asset.
  • Proficiency with Microsoft Office Suite, Salesforce, and Brightspace.
  • High energy and adaptability in a fast-paced environment.
  • Ability to travel up to 20% for regional conferences and onsite visits across Canada.

Benefits

  • Base salary range of $67,000–$79,000 CAD.
  • Eligibility for additional compensation and benefits such as Wellness Subsidy, Equity Grants, and Variable Incentive.
  • Flexible work arrangements.
  • Learning and growth opportunities.
  • Tuition reimbursement up to $4,000 CAD through the SkillsWave Program.
  • 2 paid days off for SkillsWave-related activities such as exams or final assignments.
  • Employee wellbeing support, including mental health services, EFAP, and financial planning.
  • Retirement planning support.
  • 2 paid volunteer days.
  • Competitive benefits package.
  • Home internet reimbursements.
  • Wellness reimbursement.

Interested in this position?

Apply directly on the company website

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