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Customer Success Manager, Pennsylvania/New Jersey

1 hour, 55 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008
View All Jobs 15

Description

  • Serve as the primary point of contact for assigned clients and manage day-to-day operational needs.
  • Build and maintain trusted advisor relationships with key accounts and customer stakeholders.
  • Support clients from implementation through the live environment and ensure successful solution delivery.
  • Consult clients on best practices for using the SaaS platform and identify opportunities for additional products and services.
  • Uncover client business needs, pain points, and organizational challenges to shape support and recommendations.
  • Handle challenging client requests and issue escalations in coordination with internal teams.
  • Partner cross-functionally with product and leadership to share client feedback and support client success.
  • Maintain weekly client communication, document client health, and participate in quarterly business reviews.
  • Lead tailored product demonstrations and represent the company at client sites, conferences, and industry events.
  • Track and manage customer success KPIs, including support metrics, turnaround times, and ticket backlog volumes.

Requirements

  • Bachelor’s degree required.
  • 3+ years of client service experience required.
  • Experience in the healthcare or homecare industry preferred.
  • Experience with SaaS platforms or operational software preferred.
  • Experience working with a partner ecosystem preferred.
  • Proficiency in Salesforce and MS Office Suite.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong client relationship management, problem-solving, and analytical skills.
  • Strong organizational, project management, and multitasking skills with the ability to manage multiple high-priority tasks.
  • Ability to work independently in a dynamic, fast-paced environment and manage conflict resolution and high-pressure situations.
  • Excellent presentation and product demonstration skills with the ability to engage diverse audiences and stakeholders.
  • Understanding of the healthcare industry, with home-based care knowledge preferred.
  • Residing in Pennsylvania or New Jersey required.
  • Ability to travel 10-25%, including overnight travel.

Benefits

  • Base salary range of $95,000 to $105,000, plus variable compensation.
  • Competitive health plans.
  • Paid time off.
  • Company-paid holidays.
  • 401(k) retirement program with a company match.
  • Benefits-eligible position.
  • Equal-opportunity employer status with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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