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Google IT Support Engineer

4 months, 1 week ago
Philippines
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
DNS
Apply Now
HelloFresh

HelloFresh

HelloFresh is a leading recipe kit delivery service that provides farm-fresh ingredients and chef-designed recipes for convenient and affordable meals, revolutionizing the way people eat.

Hotels, Restaurants & Leisure
10K-50K
Founded 2012
$276M raised
View All Jobs 8

Description

  • Serve as the primary technical escalation point for L2 issues across the Google Workspace suite, including Gmail, Drive, Calendar, and related services.
  • Troubleshoot, investigate, and resolve complex user issues in a timely and effective manner.
  • Analyze ticket data to identify trends and propose improvements to processes and standard operating procedures.
  • Write and maintain technical documentation for end users and internal IT administrators.
  • Escalate critical issues and collaborate with third-party vendor support, including Google, to drive resolution.
  • Perform advanced data management tasks such as restoring deleted emails, recovering files and folders, and transferring file ownership.
  • Manage security settings such as delegated administrators and domain-wide delegation to maintain policy compliance.
  • Support automation and process improvements that enhance productivity and collaboration.

Requirements

  • In-depth knowledge of the Google Workspace Admin Console, including user accounts, groups, and organizational units.
  • Deep expertise in Google Workspace services such as Gmail, Google Drive, Google Calendar, and Google Sites, including sharing and IAM settings.
  • Strong technical knowledge of DNS records and email configuration, including SPF, DKIM, and DMARC.
  • Experience with email routing and email protocols such as IMAP and SMTP.
  • Professional Workspace Administrator Certification is required.
  • Advanced problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Fluent English communication skills with the ability to explain technical information clearly to non-technical audiences.
  • Strong collaboration skills for working with cross-functional teams, including developers, product managers, and IT personnel.
  • Proven time management skills with the ability to prioritize based on urgency and business impact.
  • Applicants are asked to provide salary expectations and preferred start date with their application.

Benefits

  • Competitive compensation with Long Service Benefits (anniversary bonus).
  • HMO medical coverage, life insurance, and generous leave benefits.
  • Mental health support for employee well-being.
  • Annual learning and development budget plus access to the 360 Learning platform.
  • Flexible work-life balance in a supportive environment.
  • Opportunity to work in a rapidly growing global BPO company with diverse international teams.

Interested in this position?

Apply directly on the company website

Apply Now

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