Virtual Medical Assistant (CST)

1 hour, 56 minutes ago
Full-time
Junior
Customer and Technical Support
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised

Description

  • Receive patient handoffs from internal and external call transfers and coordinate the initial intake process.
  • Verify patient contact information, obtain consent, and collect photos of insurance cards.
  • Schedule first physician visits, follow-up appointments, and next-day appointment confirmation calls.
  • Establish plans for vitals collection, obtain baseline vitals when available, and document height, weight, and symptom information.
  • Complete initial KCCQ surveys, medication reconciliation, and verification of medical history and diagnostics.
  • Arrange lab draws and diagnostic testing and prepare patients for physician visits.
  • Support virtual visits by ensuring video and audio connections work and adding interpreters as needed.
  • Use translator services to communicate with non-English speaking patients.
  • Perform chart prep, initiate visits, document clinical information, and maintain accurate patient records.
  • Communicate relevant patient information to providers and document preferred pharmacies in the chart.

Requirements

  • High school diploma or equivalent.
  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required.
  • 1-3 years of experience as a Medical Assistant within cardiology.
  • Experience providing virtual care to patients.
  • Exceptional communication and people skills.
  • Strong attention to detail and a process-oriented mindset.
  • Ability to learn quickly and adapt in a fast-paced environment.
  • Excellent organizational and multitasking abilities.
  • Self-driven and comfortable supporting new technology.
  • Monday through Friday availability from 9:00 AM to 5:00 PM CST.

Benefits

  • $20-$24 per hour compensation.
  • Remote-first work environment.
  • Mission-driven and fast-paced team culture.
  • A flexible, autonomous work style with trust at the core of operations.
  • Equal opportunity employment.

Interested in this position?

Apply directly on the company website

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