Senior Manager, Inventory Operations

1 hour, 42 minutes ago
Full-time
Senior
Project and Program Management
Headout

Headout

Headout is an on-demand mobile marketplace that offers travelers access to the best tours, attractions, events, and local experiences at discounted prices. With a focus on curated experiences, Headout provides a one-stop solution for discovering and bo...

Consumer Services
251-1K
Founded 2015
$66M raised

Description

  • Lead and scale the Inventory Operations function, including Program Managers, Team Leads, and a 15-member operations team.
  • Oversee reliable connectivity between Headout experiences and global supply partners.
  • Improve automation success rates across APIs, cron jobs, and other operational workflows.
  • Partner with Engineering, Product, Market Managers, Supply teams, and Data teams to improve integrations and tooling.
  • Investigate integration failures, outages, and automation breakdowns, and drive root cause analysis and preventive fixes.
  • Define and track core metrics for automation reliability, SLA performance, throughput, and effort reduction.
  • Build reporting frameworks, capacity models, and forecasting systems to monitor operational health.
  • Redesign processes, team structures, and vendor strategies to prepare Inventory Operations for 10x scale.
  • Set KPIs, performance frameworks, and coaching practices that drive ownership, accountability, and continuous improvement.
  • Reduce manual interventions and improve operational efficiency through process and automation improvements.

Requirements

  • 4 to 6 years of experience in Operations, Business Operations, Program Management, or a similar role.
  • Proven experience improving processes, reducing operational effort, and scaling operational functions in fast-growing environments.
  • Experience managing multi-layer teams, including Team Leads and Associates.
  • Ability to build structured performance frameworks, mentor talent, and drive accountability across teams.
  • Strong analytical skills with proficiency in SQL and Excel or Google Sheets.
  • Experience working with automation workflows, dashboards, and operational tooling.
  • Comfort partnering with Product and Engineering teams to define requirements, prioritize improvements, and execute.
  • Excellent communication and structured problem-solving skills.
  • Ability to navigate ambiguous challenges and translate complex operational problems into scalable solutions.
  • Bonus: experience leading connectivity, integrations, or technical operations teams.
  • Bonus: experience in marketplaces, travel tech, SaaS operations, or high-growth startup environments.
  • Bonus: familiarity with automation frameworks, cron jobs, and reliability systems.

Interested in this position?

Apply directly on the company website

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