Associate, Catalog Operations

8 hours, 33 minutes ago
Full-time
Entry Level
Operations
Headout

Headout

Headout is an on-demand mobile marketplace that offers travelers access to the best tours, attractions, events, and local experiences at discounted prices. With a focus on curated experiences, Headout provides a one-stop solution for discovering and bo...

Consumer Services
251-1K
Founded 2015
$66M raised

Description

  • Oversee the end-to-end process of launching new experiences on Headout.
  • Accelerate experience launch timelines while maintaining quality standards.
  • Review and improve catalog information and quality metrics.
  • Identify root causes of quality issues and implement process improvements.
  • Collaborate with supply partners to ensure their experiences are accurately represented.
  • Work with team leads and the product team to propose operational improvements.
  • Use multiple internal tools to manage catalog operations and prioritize concurrent tasks.
  • Independently learn new processes and proactively evaluate ideas in a changing business environment.

Requirements

  • 0–2 years of experience in an operations role.
  • Experience with CRM tools such as Zendesk, Freshdesk, or Intercom preferred.
  • Strong attention to detail and commitment to quality.
  • Ability to identify root causes and drive continuous improvement.
  • Ability to multitask and prioritize effectively.
  • Strong written communication skills.
  • Proficiency with Google Sheets preferred.
  • Ability to work independently and proactively.

Benefits

  • Remote work arrangement.
  • Equal employment opportunities and support for workplace accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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