Operations Manager - DTC & Shopify

18 hours, 7 minutes ago
Full-time
Mid Level
Customer and Technical Support
Hadley Designs

Hadley Designs

Hadley Designs specializes in creating educational and organizational products, including desk calendars and magnetic meal planners, designed to help individuals manage their schedules and meal preparations effectively.

Specialty Retail
1-10
Founded 2014

Description

  • Own Shopify store operations and customer experience end to end.
  • Respond to customer inquiries through Shopify inbox and social channels.
  • Process refunds, reships, cancellations, and order updates.
  • Monitor order flow across Shopify, Base, and Amazon MCF.
  • Resolve failed orders, inventory issues, discrepancies, and missing or delayed packages.
  • Coordinate with fulfillment teams to ensure timely delivery.
  • Audit the site for broken links, incorrect pricing, outdated promotions, and inconsistent messaging.
  • Build, document, and maintain SOPs for recurring workflows.
  • Implement automation and improve systems to reduce manual work and customer confusion.
  • Deliver weekly performance reporting and track key operational metrics.
  • Maintain compliance across ADA, privacy, tracking, and disclosure requirements.
  • Identify repetitive tasks and turn them into AI-driven workflows.

Requirements

  • 2 to 5 years of experience managing Shopify store operations.
  • Hands-on experience with order management, fulfillment, and customer service.
  • Strong written communication skills with the ability to simplify complex information.
  • High attention to detail and ability to catch inconsistencies others miss.
  • Experience with Shopify apps, backend systems, and troubleshooting workflows.
  • Ability to build systems, not just one-off solutions.
  • Comfort working in a fast-moving, high-growth environment.
  • Ability to work cross-functionally while maintaining ownership.
  • Experience with AI tools, Shopify Flow, or Gorgias is preferred.
  • Familiarity with compliance requirements such as ADA, privacy policies, and tracking regulations is preferred.

Benefits

  • Remote-first environment with flexibility and autonomy.
  • Ability to manage your schedule with trust and accountability.
  • Direct access to leadership and cross-functional collaboration.
  • Opportunities to build systems, implement ideas, and drive real impact.
  • Access to training, tools, and continuous learning.
  • Work for a decade-strong, family-founded brand with a clear mission.
  • Free access to products that support children’s learning.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Operations Manager

ShipMonk 1K-5K Air Freight & Logistics

ShipMonk is hiring a Senior Manager of Fulfillment Center Operations to oversee warehouse operations, team leadership, and facility performance across its ecommerce fulfillment network.

16 hours, 52 minutes ago

Pioneering Medicines: Executive Director / Vice Predident, CMC (Chemistry, Manufacturing & Controls)

Flagship Pioneering 251-1K Biotechnology

Flagship Pioneering’s Pioneering Medicines is seeking a senior CMC leader to own portfolio-wide chemistry, manufacturing, and controls strategy and execution across multiple emerging-modality programs from early research through clinical development.

17 hours, 22 minutes ago

Managing Director (UK)

Aspire Software 251-1K Internet Software & Services

TAG Software Group is seeking an entrepreneurial Managing Director to lead one of its software businesses, owning overall performance and guiding the company’s long-term growth, profitability, and operational excellence.

17 hours, 22 minutes ago

Senior Operations Manager - Chesterfield

Carvana 10K-50K Automotive

Carvana is hiring a site leader to oversee multiple reconditioning lines at its Inspection & Reconditioning Center and keep production, quality, and cost targets on track.

17 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers