Senior Operations Manager

1 hour, 54 minutes ago
Full-time
Lead
Operations
ShipMonk

ShipMonk

ShipMonk is a leading fulfillment center and 3PL provider for eCommerce brands, offering personalized and efficient order fulfillment services. With a focus on stress-free growth, ShipMonk integrates with sales channels to streamline shipping and inven...

Air Freight & Logistics
1K-5K
Founded 2014
$365M raised

Description

  • Establish operational procedures for inbound and outbound shipments, material handling, and inventory control.
  • Maintain the physical condition of the warehouse and equipment, including repairs and replacement requests.
  • Coordinate warehouse activities with customer service, sales, and other functional areas.
  • Ensure warehouse safety, sanitation, maintenance, security, and housekeeping standards are met.
  • Manage the operation’s budget and P&L.
  • Drive operational excellence across warehouse areas, equipment, and systems.
  • Maintain proper warehouse layout and product placement.
  • Monitor facility KPIs to improve profitability and productivity in a timely and cost-effective manner.
  • Ensure accurate timekeeping for direct reports and reporting teams.
  • Lead hiring, interviewing, training, scheduling, work assignment, and performance management for supervisory and hourly staff.
  • Address complaints, resolve problems, and support cultural change within the facility.
  • Oversee sanitation in the assigned department and take corrective action when standards are not met.

Requirements

  • Bachelor’s degree from a 4-year college or university, or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations.
  • 6 to 8 years of related experience and/or training, or an equivalent combination of education and training.
  • Experience with warehouse management systems (WMS).
  • Preferred experience with labor management systems and productivity initiatives.
  • Lean Six Sigma certification is a plus.
  • Proficiency with Advanced Excel, Outlook/Gmail, project management software, WMS, and process workflow creation.
  • Ability to present information and respond to questions from managers, clients, and internal/external customers.
  • Strong problem-solving ability in situations with limited standardization is strongly preferred.
  • Ability to interpret written, oral, diagram, or schedule-based instructions.
  • Experience leading teams of 40+ employees and building layers of leadership down to the associate level.
  • Extensive experience with performance management of direct reports.

Interested in this position?

Apply directly on the company website

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